topic Re: Loyalty Rewards in Get Support

Loyalty Rewards

kriti011 — Wed, 05 Jan 2022 22:35:28 GMT

Hi,

I have been with Public Mobile for more than 2 years now. However, I have received my loyalty points for this month. There has been no deductions to my current plan. The due amount is the same.

Kindly help me with this!

Re: Loyalty Rewards

JK8 — Mon, 30 Nov 2020 21:30:16 GMT

@kriti011

It takes 13 cycles to pass the 365 day mark for year one and 25 cycles for year two. You can contact a moderator by choosing chat bubble in lower right hand corner if it has been longer than that and you are not receiving the loyalty deduction on your payment.

Re: Loyalty Rewards

NDesai — Mon, 30 Nov 2020 21:28:30 GMT

@kriti011 Please check the amount due on the Rewards page. It will show you how much rewards you will get and that will deduct from your plan cost.

Re: Loyalty Rewards

kriti011 — Mon, 30 Nov 2020 21:29:56 GMT

I did that. Usually I do get the reward however, I didn't get this month.

Re: Loyalty Rewards

NDesai — Mon, 30 Nov 2020 21:38:24 GMT

@kriti011 wrote:
I did that. Usually I do get the reward however, I didn't get this month.

Can you post a screenshot of the Payment History form your self-serve account? That will show us the breakdown of rewards and plan cost. Make sure to hide any personal details.