topic Re: error logging into community when sent a ticket by SIMon in Get Support

Re: error logging into community when sent a ticket by SIMon

Stampy — Wed, 05 Jan 2022 22:35:23 GMT

Experiencing this exact problem right now. Still no known fix?

Re: error logging into community when sent a ticket by SIMon

RosieR — Fri, 12 Mar 2021 19:46:40 GMT

@Stampy wrote:
Experiencing this exact problem right now. Still no known fix?

Hi @Stampy are you trying to get a ticket to contact the moderators? If yes, type in "talk to human" >>> click Account-specific question >>> click No, I need a human now >>> Click here to submit a ticket

Have you raised your question here in the community forums? Lots of knowledgeable members here and they are ready to help fellow customers.

RosieR

Re: error logging into community when sent a ticket by SIMon

Stampy — Fri, 12 Mar 2021 20:01:50 GMT

Hi RosieR,

Yes, the first step I took was to search the forums. I have now sent a direct message to the Moderator_Team for my main issue. I have also just figured out that while I cannot get past the “Error Logging in” message when trying to submit a ticket on my iPad -no matter what I try (clearing history & cookies and using chrome incognito mode, etc...), I can successfully get past this on my laptop. This login issue may just be with mobile/IOS device browsers.

Hopefully anyone else encountering this issue will find this info helpful.

Re: error logging into community when sent a ticket by SIMon

darlicious — Fri, 12 Mar 2021 20:11:54 GMT

@Stampy

Care to share your issue that you submitted a ticket for?

Lol..."Stampy" after Bart's pet elephant?

Re: error logging into community when sent a ticket by SIMon

Stampy — Fri, 12 Mar 2021 20:17:19 GMT

Yup, that’s the one 🙂

my main issue is that I believe I failed to hit the apply button after entering my friend referral code when activating. I’m hoping that this can be fixed...

Re: error logging into community when sent a ticket by SIMon

darlicious — Fri, 12 Mar 2021 21:21:06 GMT

@Stampy

tee hee thought so....

Do you see the $1 in your rewards and the last 4 digits of their phone number? If not your friend will have to message the moderators and give them your referral code to be added to their account.

Re: error logging into community when sent a ticket by SIMon

Stampy — Sat, 13 Mar 2021 00:11:04 GMT

It was me using the code to sign up and the mod team just replied letting me know that they’ve added the code in so all is well now. 🙂

Re: error logging into community when sent a ticket by SIMon

darlicious — Sat, 13 Mar 2021 02:58:25 GMT

@Stampy

Lol....that could be taken either way.....

@Dunkman

It's own thread so we can bury this old thread again? thx