topic Re: Getting Data in Get Support

Getting Data

DaDiSi — Wed, 05 Jan 2022 22:35:20 GMT

We are paying for data (5 months) and are still not getting any

Re: Getting Data

computergeek541 — Tue, 01 Dec 2020 01:01:59 GMT

@DaDiSi wrote:
We are paying for data (5 months) and are still not getting any

Which plan are you on? While there could be a service issue, more likely than not, your phone's settings aren't correct. Did you ever check your APN settings? For a starting point, look here: https://apn-canada.gishan.net/en/apn/public-mobile

Re: Getting Data

popping — Mon, 30 Nov 2020 18:21:40 GMT

@DaDiSi wrote:
We are paying for data (5 months) and are still not getting any

Which phone are your using?

If you have a LG phone, you need to reset your network settings after changing provider before your data working again.

You need to setup APN before your data to work.

Also enable data on your phone.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Multiple-Issues-I-need-help/m-p/501880#

Re: Getting Data

Helpershelper — Mon, 30 Nov 2020 18:19:53 GMT

@DaDiSi

Hi there, can you tell me more about this. Do you have available funds on your account? Since this is a prepaid service, we’ll start there then move to troubleshooting your device.

Re: Getting Data

Dunkman — Mon, 30 Nov 2020 18:20:21 GMT

@DaDiSi

More details please.

Which plan? Which model phone?

Is text and talk work? Has data even worked before?

What have you tried so far?