topic Re: Community Technical Issues in Get Support

Re: Community Technical Issues

Nush12 — Wed, 05 Jan 2022 22:35:14 GMT

I got my plan on October 30th with a permotion second month free my phone is already cut off how can I fix this it’s only been a month

Re: Community Technical Issues

Dunkman — Mon, 30 Nov 2020 17:07:25 GMT

@Nush12 wrote:
I got my plan on October 30th with a permotion second month free my phone is already cut off how can I fix this it’s only been a month

@Nush12

Does anything work? data, talk and text. Check your account status. Active or suspended. Is there any available balance in your overview page. Are you on autopay?

Re: Community Technical Issues

Nush12 — Mon, 30 Nov 2020 17:08:49 GMT

No I i payed for a permotion on actives 30th for second month free my phone cut off today I can’t get ahold of anyone at public mobile or that modeator team it’s not working to message them

Re: Community Technical Issues

Dunkman — Mon, 30 Nov 2020 17:14:22 GMT

@Nush12 wrote:
No I i payed for a permotion on actives 30th for second month free my phone cut off today I can’t get ahold of anyone at public mobile or that modeator team it’s not working to message them

@Nush12

You likely did not get the 2nd month credit. Maybe you did not meet the exact criteria or might be a glitch in the system.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Community Technical Issues

gpixel — Tue, 01 Dec 2020 01:11:38 GMT

@Nush12

check your private message inbox. scroll to the top of the screen and click on the "envelope" icon beside the "bell(notification)" icon. that is where you will receive a message from customer support mods.

public mobile customer support is all online. don't expect to get a call back or anything like that.