topic Re: Account ownership transfer in Get Support

Account ownership transfer

Denisepublic — Wed, 05 Jan 2022 22:34:46 GMT

Hello. Is like to transfer acct back to original owner

From xxxxxxxx

Edit: Names redacted by will13am. Please do not post personal information in the public forum.

Re: Account ownership transfer

HALIMACS — Thu, 11 Mar 2021 20:54:34 GMT

@Denisepublic

The great thing about public mobile is the account name can be changed to whatever you want it to be.

This can be amended on the self-serve landing page under your profile.

Just click 'Edit Profile'

Re: Account ownership transfer

HALIMACS — Thu, 11 Mar 2021 20:59:09 GMT

@Denisepublic

Further to my initial reply, if you're planning to provide that other person the phone with the SIM card in it, you will want to remove your payment information from the self-serve account if that other person will be responsible for arranging payment on a go-forward.

Re: Account ownership transfer

Denisepublic — Thu, 11 Mar 2021 21:52:10 GMT

I do not have xxxxxxxx access to self serve web portal

Edit by Dunkman: removed personal information

Re: Account ownership transfer

HALIMACS — Thu, 11 Mar 2021 21:00:40 GMT

@Denisepublic

Please bear in mind that the information you're posting on this site is not to public mobile employees but to other public mobile customers.

Please refrain from posting any personal information.

Re: Account ownership transfer

Denisepublic — Thu, 11 Mar 2021 21:06:33 GMT

I need to have a ticket created for a moderator

Re: Account ownership transfer

Anonymous — Thu, 11 Mar 2021 21:11:45 GMT

@Denisepublic : A name on an account is not visible anywhere outside. It can be fake too as it's not verified. But yes, if you had a payment card registered and the new owner is not "friendly" then I suggest having your card issuer replace your card thereby stopping any charges from here on it.

Re: Account ownership transfer

HALIMACS — Thu, 11 Mar 2021 21:25:30 GMT

@Denisepublic

Here's how to contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Account ownership transfer

Denisepublic — Thu, 11 Mar 2021 21:44:55 GMT

Thanks. I now have a ticket

Re: Account ownership transfer

Anonymous — Thu, 11 Mar 2021 21:51:18 GMT

@Denisepublic : So while you have them, you'll want them to change the email addresses and the PIN. And if they give you access then to change the name/address and the payment card.

Re: Account ownership transfer

dboxtvinfo715 — Thu, 11 Mar 2021 22:41:37 GMT

credit card must have same name for auto pay with postal code

Re: Account ownership transfer

computergeek541 — Fri, 12 Mar 2021 01:32:44 GMT

@dboxtvinfo715 wrote:
credit card must have same name for auto pay with postal code

This issn't true. I see that you're replying to how the name on the account can be changed to anything. The name and postal code in the account profiile does not need to match the name, address, or postal code of the billing address for the credit card. That information is entered seperately, and while the entries entered for payment need to be correct, they can be different than the information of the Public Mobile account holder.