topic Re: Account email not verified in Get Support

Account email not verified

gaganpreetsingh — Wed, 05 Jan 2022 22:34:32 GMT

Why my account email is not being verified? I am not able to log into my account. My phone number is xxxxxxxxx. Can anyone help me with this.

Edit: phone number edited by will13am. Please do not post personal information in the public forum.

Re: Account email not verified

TheGx — Thu, 11 Mar 2021 09:22:53 GMT

@gaganpreetsingh :This is an open forum for customers like you to offer advice and is not private, so you should edit out your phone number by click the 3 dots in right corner of your post, before scammers call you or worse.

Re: Account email not verified

TheGx — Thu, 11 Mar 2021 09:24:12 GMT

@gaganpreetsingh :As for your self serve account, try click the forgot password button.

Re: Account email not verified

TheGx — Thu, 11 Mar 2021 09:27:59 GMT

@gaganpreetsingh :If the above don't work, tell us what you have tried and give details such as when you last logged in before or if you've ever created a self serve account before.

Re: Account email not verified

esjliv — Thu, 11 Mar 2021 11:05:12 GMT

@gaganpreetsingh wrote:
Why my account email is not being verified? I am not able to log into my account. My phone number is xx. Can anyone help me with this.

@gaganpreetsingh ,

Have you registered for a Self Serve account? You do that here: https://selfserve.publicmobile.ca/self-registration/

If your account/phone number has been suspended for more than 90 days, this means you lost your phone number and account. You will need to obtain a new SIM card to activate a new account.

If you have been able to sign in to your Self Serve account previously, they try clearing your browser's cache, and open a tab in incognito mode then try again.

If the forgot password option is not working for you then you will need Moderators to help you to get back in.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Account email not verified

HALIMACS — Thu, 11 Mar 2021 13:18:59 GMT

@gaganpreetsingh wrote:
Why my account email is not being verified? I am not able to log into my account. My phone number is xxxxxxxxx. Can anyone help me with this.

Edit: phone number edited by will13am. Please do not post personal information in the public forum.

@gaganpreetsingh

Have you ever been able to log into your account? If you're using the incorrect e-mail address (or maybe forgot which one), try searching e-mail accounts for the one used to activate by looking for the activation confirmation e-mail.

If you activated online, a self-serve account would have been generated

If you activated in-store, you would have to create one using the link provided by @esjliv

It's here, Create self-serve account

Re: Account email not verified

zkhorasanizadeh — Thu, 11 Mar 2021 15:41:32 GMT

Hi there,

I am having the same issue. My account has been suspended for a while as I am on a trip outside Canada so I am not using my sim card.

I received an email on March, 8 that unless I make a payment, my account will be permanently deactivated in 5 days.

I wanted to make a payment but the website does not verify my email address although my account should not be expired yet.

I was wondering how I can log in to my account to do the payment?

Thanks

xxxx xxxxxxxxx

Edit by Dunkman; removed personal information

Re: Account email not verified

HALIMACS — Thu, 11 Mar 2021 15:39:46 GMT

Two options:

If the device is in Canada, and there's a payment card registered to the account, someone can dial *611 and make a payment through this service from your device to enable account reactivation,
contact Public Mobile moderators to advise them you're out of the country, that you received this notification of upcoming account deactivation, and you're unable to access your self-serve account to make payment. Provide them your phone number, your registered e-mail address, and specify the date on the notice so they can hopefully allow you to regain access before the 90-day expiry is reached:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.