topic Re: No wonder people complan regarding submitting a ticket!!! in Get Support

No wonder people complan regarding submitting a ticket!!!

Meow — Thu, 06 Jan 2022 15:00:33 GMT

Tried to submit a ticket. Nothing major, just a question regarding new feature(s).

And it was a total failure!

Asked by system to verify myself; two option - by account credentials or by PIN. Nothing worked.

By credentials got this

PIN option returned this:

Yes, tried different browsers... thank you for asking/suggesting 😖

There is a third option - click on 'cannot verify' - asking bunch of questions. Last field(s) to fill are 'what was last add-on you bought'. I did not buy any, so what now??? Entered 'none' and had to enter some date just to get green check mark. Submitted - no idea if it went through; no feedback at all.

REALLY unfriendly and buggy system.

Re: No wonder people complan regarding submitting a ticket!!!

Anonymous — Wed, 05 Jan 2022 22:05:15 GMT

@Meow : Doesn't it say somewhere on that screen to answer some of the questions...not all. iirc

Re: No wonder people complan regarding submitting a ticket!!!

esjliv — Wed, 05 Jan 2022 22:05:33 GMT

@Meow - that does seem just wrong, doesn't it.

You tried both Community and Self Serve credentials?

Oh my, lots for PM to get figuring out.

I wonder if they tested new features in a Test Environment thoroughly before releasing these updates?

Re: No wonder people complan regarding submitting a ticket!!!

Meow — Wed, 05 Jan 2022 22:34:01 GMT

Sure it does. I tried few things and still have no idea if ticket was submitted or not. Tried just few minutes ago again.

After clicking Submit, two fields got red frame - my phone and amount paid. So what is that suppose to mean? Are they wrong?

And why there are two Submit buttons:

with lower one always greyed out?

And what is the point of having greyed out

which changes to Submit when at least 4 pieces of info are filled out?

I guess PM is cheap on QA (quality control) and never completely test new software releases...

Re: No wonder people complan regarding submitting a ticket!!!

Anonymous — Wed, 05 Jan 2022 23:41:47 GMT

@Meow

when you need to Submit a ticket
if you put it the community username and password correct is will give you a next
but if you getting a Error logging in then your put it wrong information,

you can send a private message to Customer Support Agent by Click Here link,

it's samething.