topic Re: Pin wont work in Get Support

Pin wont work

connielangille4 — Wed, 05 Jan 2022 22:33:50 GMT

My pin wont work for my account or my service for changing option or add ons

Re: Pin wont work

computergeek541 — Wed, 10 Mar 2021 16:48:09 GMT

@connielangille4 wrote:
My pin wont work for my account or my service for changing option or add ons

To change or reset your account PIN, you'll need to ask a moderator. Please open a ticket at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Pin wont work

HALIMACS — Wed, 10 Mar 2021 17:40:31 GMT

@connielangille4 wrote:
My pin wont work for my account or my service for changing option or add ons

@connielangille4

I can't be certain, however I believe your PIN is sent to you via text when you first activated and selected one.

Perhaps check back in texts from Public Mobile around account activation.

Re: Pin wont work

RosieR — Wed, 10 Mar 2021 20:39:26 GMT

@connielangille4 wrote:
My pin wont work for my account or my service for changing option or add ons

Hi @connielangille4 Welcome to Public Mobile!

What do you need your PIN# for? What options do you need changing? If you want to purchase add-ons on self serve, you don't need a pin# to do that. Apparently if you try to purchase add-ons on 611, you need your pin#.

Please give us more information so we can help you better.

RosieR

Re: Pin wont work

Luddite — Wed, 10 Mar 2021 19:54:48 GMT

@RosieR FYI: PIN needed to make purchases after dialing 611.

Re: Pin wont work

RosieR — Wed, 10 Mar 2021 20:37:39 GMT

@Luddite thank you. edit done