topic Re: sim activation in Get Support

sim activation

john881 — Wed, 05 Jan 2022 22:33:48 GMT

When I receive a call it goes directly to voimail

Re: sim activation

computergeek541 — Wed, 10 Mar 2021 16:43:39 GMT

@john881 wrote:
When I receive a call it goes directly to voimail

Did you ask for a number to be ported in? If you did, that voicemail could be that of the service from your old carrier.

Re: sim activation

benfatto — Wed, 10 Mar 2021 16:44:52 GMT

@john881 Did you request a transfer of number from another carrier? If so, does your old SIM still work.

Re: sim activation

HALIMACS — Wed, 10 Mar 2021 17:34:05 GMT

@john881 wrote:
When I receive a call it goes directly to voimail

Try these steps:

take off airplane mode
take off do not disturb
ensure the number calling you is not on blocked senders list
disable any call-forwarding features
turn off Bluetooth device if it's possible the 'ringing' is going through to it instead of device's speakers
remove and replace your SIM card
reset network connections
reboot device

Re: sim activation

john881 — Wed, 10 Mar 2021 17:41:03 GMT

I found out I put wrong imei# from my provider primus mobile

Re: sim activation

HALIMACS — Wed, 10 Mar 2021 17:43:08 GMT

@john881 wrote:
I found out I put wrong imei# from my provider primus mobile

To get correct IMEI number, dial this from device:

*#06#

Re: sim activation

john881 — Wed, 10 Mar 2021 17:46:42 GMT

I have it need to give it to public mobile to complete my number tranfer

Re: sim activation

HALIMACS — Wed, 10 Mar 2021 17:49:09 GMT

@john881 wrote:
I have it need to give it to public mobile to complete my number tranfer

Contact Moderators like this, make sure to tell them you're supplying an IMEI number to complete a number transfer.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: sim activation

BKNS27 — Wed, 10 Mar 2021 18:22:34 GMT

@john881 Great to hear that the porting is going work out soon.

Welcome to PM once everything is completed and enjoy the savings.