topic Re: Plan expired in Get Support

Plan expired

mahesh_m_smile — Wed, 05 Jan 2022 22:33:46 GMT

My Account Status says plan expired. How to extend the plan. I am not able to do any calls now...

Re: Plan expired

Triguy — Fri, 27 Nov 2020 18:23:27 GMT

When is your payment date ? When log into your account - do you see a reactive button ?

Do you have autopay setup ? Sometimes it fails and you would either have to make a manual top-up or pay with a voucher.

Re: Plan expired

Jb456 — Fri, 27 Nov 2020 18:24:55 GMT

Is it your payment due date?

At renewal time account goes like this.

Active to expired
Expired to suspended with this note .
Suspended back to Active once system collects the money.

As for your calling. Renewal shouldn't affect that. Are you by change one the $15 plan and used up all your outgoing minutes? Does anything else not work on your phone?

Keep us posted.

Re: Plan expired

geopublic — Fri, 27 Nov 2020 18:50:50 GMT

@mahesh_m_smile If you cannot make calls and are on and unlimited calling plan then your renewal failed. Test making a manual payment to get up and running again and also submit a ticket to Public and complain that Auto-Pay does not work.

Re: Plan expired

popping — Fri, 27 Nov 2020 18:59:15 GMT

@mahesh_m_smile wrote:
My Account Status says plan expired. How to extend the plan. I am not able to do any calls now...

You can add fund to your account by using your autopay card info on file or buy a topup voucher. Then, click on the reactivate current plan link on your overview page after login to get your phone working ASAP.

If you have autopay and its failed to renewal your plan, create a support ticket to ask moderator to look into your account why autopay failed using the Chat button at the bottom right corner of this page.