topic Re: Account suspended in Get Support

Account suspended

rachelpettigrew — Wed, 05 Jan 2022 22:33:29 GMT

I recently cancelled my credit card because of fraudulent activity on it. I am on autopay and it got declined because I hadn’t changed the card yet. When I went back and changed my card it said account suspended but I have made the payment and it says my payment due is 0.00. I really need my phone plan for work. (I also rebooted my phone)

Re: Account suspended

ShawnC13 — Fri, 27 Nov 2020 00:31:55 GMT

@rachelpettigrew wrote:
I recently cancelled my credit card because of fraudulent activity on it. I am on autopay and it got declined because I hadn’t changed the card yet. When I went back and changed my card it said account suspended but I have made the payment and it says my payment due is 0.00. I really need my phone plan for work. (I also rebooted my phone)

@rachelpettigrew, do you see the amount of your plan sitting in Available Funds? I would contact the Moderators by using the Chatbot which is the chat bubble in the bottom right-hand corner of the screen.

Re: Account suspended

RossN — Fri, 27 Nov 2020 00:33:44 GMT

@rachelpettigrew wrote:
I recently cancelled my credit card because of fraudulent activity on it. I am on autopay and it got declined because I hadn’t changed the card yet. When I went back and changed my card it said account suspended but I have made the payment and it says my payment due is 0.00. I really need my phone plan for work. (I also rebooted my phone)

@rachelpettigrew hi go into your self serve if you see a reactivate button press it and restart your phone

Re: Account suspended

cin7 — Fri, 27 Nov 2020 03:15:35 GMT

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

Re: Account suspended

Luddite — Fri, 27 Nov 2020 03:48:34 GMT

@rachelpettigrew Had a similar issue a year ago that cleared overnight. So try all the suggestions now and check again in the morning if they fail.