topic Re: No mobile data in Get Support

No mobile data

rdgdawg — Wed, 05 Jan 2022 22:33:26 GMT

I tried resetting the networks settings, set the APN and the data still is not working. I have an LG G7 One.

Re: No mobile data

hairbag1 — Wed, 10 Mar 2021 00:55:05 GMT

@rdgdawg wrote:
I tried resetting the networks settings, set the APN and the data still is not working. I have an LG G7 One.

Is it possible you've run outta regular plan data until next renewal ? If so, you can get one of the data add-ons.

1 GB Data add-on...$15

200 MB Data add-on...$5

Re: No mobile data

esjliv — Wed, 10 Mar 2021 00:50:36 GMT

@rdgdawg wrote:
I tried resetting the networks settings, set the APN and the data still is not working. I have an LG G7 One.

@rdgdawg ,

ensure Data is enabled
try going into airplane mode for a few minutes, then go back to regular mode

Re: No mobile data

JK8 — Wed, 10 Mar 2021 00:51:08 GMT

@rdgdawg

Log into self service and look under My Data & Add-Ons. Confirm that you have data listed. If not it has been used up.

Re: No mobile data

rdgdawg — Wed, 10 Mar 2021 00:54:23 GMT

I just switched over to Public and my account shows I have 1GB remaining

Re: No mobile data

hairbag1 — Wed, 10 Mar 2021 00:56:41 GMT

@rdgdawg wrote:
I just switched over to Public and my account shows I have 1GB remaining

Try taking sim outta the phone for a moment, then reinstalling. Sometimes that gets things percolating.

Re: No mobile data

NDesai — Wed, 10 Mar 2021 00:58:06 GMT

@rdgdawg Are you having any issue with calling or texting services? If only data is having an issue, likely APN settings would be the problem. A lot of LG models require factory reset when carrier is switched. Make sure to back up all your data if you go this route.

Re: No mobile data

rdgdawg — Wed, 10 Mar 2021 00:59:39 GMT

Call and texting work, so I'm thinking you're right and I might have to do a factory reset.

Re: No mobile data

RosieR — Wed, 10 Mar 2021 01:01:37 GMT

@rdgdawg wrote:
I tried resetting the networks settings, set the APN and the data still is not working. I have an LG G7 One.

Hi @rdgdawg please read this article Public Mobile APN settings for LG G7 One

I hope it helps

RosieR

Re: No mobile data

BKNS27 — Wed, 10 Mar 2021 01:07:36 GMT

@rdgdawg Also check if your Data Usage is enabled.