topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

Goingtopass — Wed, 05 Jan 2022 22:33:13 GMT

I purchased a SIM Card yesterday but it was not activated properly. When I enter it, is says it is not valid. SIM Card # is xxxxxxxxxxxxxx. My old plan cancels at 12:00 a.m. March 10/2020 with phone number xxxxxxxxxxxxxxxxxxx.

edited by computergeek541: account information removed

Re: Beginner’s Guide to the Community

esjliv — Wed, 10 Mar 2021 00:06:48 GMT

@Goingtopass wrote:
I purchased a SIM Card yesterday but it was not activated properly. When I enter it, is says it is not valid. SIM Card # is xxxxxxxxxxxxxx. My old plan cancels at 12:00 a.m. March 10/2020 with phone number xxxxxxxxxxxxxxxxxxx.

edited by computergeek541: account information removed

@Goingtopass ,

Was your credit card charged? If yes, then try the PM SIM in your phone. Do you have any services?

IF your credit card was not charged then you did not complete the activation process.

Wait 50 minutes.
Clear browser's cache.
Open tab in incognito mode. And try again-https://publicmobile.ca/en/bc/portal/activation

Re: Beginner’s Guide to the Community

HALIMACS — Wed, 10 Mar 2021 00:14:35 GMT

@Goingtopass wrote:
I purchased a SIM Card yesterday but it was not activated properly. When I enter it, is says it is not valid. SIM Card # is xxxxxxxxxxxxxx. My old plan cancels at 12:00 a.m. March 10/2020 with phone number xxxxxxxxxxxxxxxxxxx.

edited by computergeek541: account information removed

@Goingtopass

Few questions:

Where did you purchase the SIM card?

Did you activate it yourself?

When you say old plan cancels, do you mean with another provider (NOT Public Mobile)?

Re: Beginner’s Guide to the Community

RosieR — Wed, 10 Mar 2021 00:49:08 GMT

@Goingtopass wrote:
I purchased a SIM Card yesterday but it was not activated properly. When I enter it, is says it is not valid. SIM Card # is xxxxxxxxxxxxxx. My old plan cancels at 12:00 a.m. March 10/2020 with phone number xxxxxxxxxxxxxxxxxxx.

Hi @Goingtopass where are you entering the sim card number?

Where did you activate your sim card - in-store or online?

If in-store, create a self serve account here https://selfserve.publicmobile.ca/self-registration/

Your 4-digit PIN# was sent to you by text.

If you activated online, then you already created your self serve account.

click the Plan and Add-On tab, do you see your number there? Then your number has already been assigned to your account. You should be able to make calls and send texts.

If your credit card was not charged, then activation failed.

If you had tried multiple times, you could have been locked out. Wait an hour before you try again. Be sure to delete your browsing history, cache and cookies. Reboot

Please note: in order to transfer or port your number to Public Mobile, you have to keep your previous provider's account active, unless you are transferring from Telus/Koodo.

Please keep us updated.

RosieR