topic Re: Payment issue in Get Support

Payment issue

Walshtara — Wed, 05 Jan 2022 22:33:06 GMT

I made a payment but it’s not showing up on my account and I’m being charged for texts

Re: Payment issue

JoyLuck — Thu, 26 Nov 2020 19:30:19 GMT

@Walshtara wrote:
I made a payment but it’s not showing up on my account and I’m being charged for texts

If you are on a current PM plan, texting is unlimited.

Log into self service and see Available Funds. Is it there?

Re: Payment issue

Triguy — Thu, 26 Nov 2020 19:29:44 GMT

When is your renewal date ? Try making a $1 manual payment. If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

Re: Payment issue

Walshtara — Thu, 26 Nov 2020 19:33:55 GMT

My payment date is tomorrow

Re: Payment issue

JK8 — Thu, 26 Nov 2020 19:50:38 GMT

@Walshtara wrote:
My payment date is tomorrow

What is in your Available Funds on the first screen in self service. Have you looked at your payment history in self service. Did you check your credit card to see if the payment went through.

Re: Payment issue

Triguy — Thu, 26 Nov 2020 19:55:14 GMT

Your payment won't be processed until tomorrow.

Re: Payment issue

Luddite — Thu, 26 Nov 2020 21:18:32 GMT

@Walshtara wrote:
I made a payment but it’s not showing up on my account and I’m being charged for texts

You can only be charged for texts if you are using an app such as iMessage rather than normal SMS/MMS.

Re: Payment issue

computergeek541 — Thu, 26 Nov 2020 21:22:19 GMT

@Walshtara wrote:
I made a payment but it’s not showing up on my account and I’m being charged for texts

There is no chrge per message, or any other individual usage at Public Mobile. I assume you mean that the message is counting towards your total? Are you on the $10 plan that only includes 50 outgoing text messages?

As for payment, did you card get declined or otherwise rejected by Public Mobile?