topic PIN Number in Get Support

PIN Number

shuswapkid — Wed, 05 Jan 2022 22:32:49 GMT

Is it common practice for a Moderator to request your PIN number for the purpose of verification during the assistance process?

Re: PIN Number

HALIMACS — Tue, 09 Mar 2021 18:03:41 GMT

@shuswapkid

If the moderators request this information for verification, you should supply it. It is ultimately for your own protection.

You will know it is a moderator requesting it if following their username there's an 'MOD' like this:

"Username "

Re: PIN Number

RossN — Tue, 09 Mar 2021 18:01:04 GMT

@shuswapkid wrote:
Is it common practice for a Moderator to request your PIN number for the purpose of verification during the assistance process?

@shuswapkid hi moderators need to know it's you so they need to ask you these questions if you don't remember one hopefully you can answer most of them

Re: PIN Number

Anonymous — Tue, 09 Mar 2021 18:02:14 GMT

@shuswapkid : Yes. You need to verify that you're authorized to access account information. So whatever information this place has that you provided will be used to verify that. Even if you provided fake information, you need to verify using that information.

Re: PIN Number

LurganIeUk — Tue, 09 Mar 2021 18:06:24 GMT

@shuswapkid wrote:
Is it common practice for a Moderator to request your PIN number for the purpose of verification during the assistance process?

I would say, yes. It is the norm when you call Telus as well.

Re: PIN Number

BKNS27 — Tue, 09 Mar 2021 20:18:33 GMT

@shuswapkid Yes PM mediator will ask for a pin to avoid any SIM Swapping fraud.