topic Re: Remove add-one in Get Support

Remove add-one

Kdeep1 — Wed, 05 Jan 2022 22:32:28 GMT

Re: Remove add-one

RosieR — Tue, 09 Mar 2021 03:41:52 GMT

Hi @Kdeep1 what do you mean? Once you bought an add-on, whatever balance there is at the end of your 30-day cycle rolls over to the next cycle until all used up.

An add-on is a one-time purchase. It doesn't get renewed.

Please give us more information to help us help you better.

RosieR

Re: Remove add-one

computergeek541 — Tue, 09 Mar 2021 04:13:31 GMT

@RosieR wrote:
Hi @Kdeep1 what do you mean? Once you bought an add-on, whatever balance there is at the end of your 30-day cycle rolls over to the next cycle until all used up.

An add-on is a one-time purchase. It doesn't get renewed.

Other than an accidental purchase, the other reason that I can think of to remove an add-on would be in the case of a roaming add-on. The can be situations of a customer using up all of the roaming data, and then wanting to buy the same add-on again for more data but not being able to (or not being able to without causing other issues with the service) without the original roaming add-on first being removed from the account.

Re: Remove add-one

HALIMACS — Tue, 09 Mar 2021 04:52:05 GMT

@Kdeep1

Users are gonna keep guessing what you want until you provide a bit more description of what you may have done and what you're potentially seeking to do.

In the interim, have a read of this about Public Mobile add-ons :

How Add-Ons work