topic Re: Changing my PM Community User Name in Get Support

Changing my PM Community User Name

BKNS27 — Wed, 05 Jan 2022 22:32:26 GMT

I was hoping to change my user name on the Community but don’t want to loss my bravos, points etc. After searching on the Community, it looks like I have to contact the PM mediator. The mediator indicated that I can change it by clicking on my circle icon>setting>change user name.

But there isn’t an option for changing User Name.

Am I missing something? Can someone point me in the right direction?

Re: Changing my PM Community User Name

dabr — Tue, 09 Mar 2021 01:03:17 GMT

@BKNS27 wrote:
I was hoping to change my user name on the Community but don’t want to loss my bravos, points etc. After searching on the Community, it looks like I have to contact the PM mediator. The mediator indicated that I can change it by clicking on my circle icon>setting>change user name.
But there isn’t an option for changing User Name.
Am I missing something? Can someone point me in the right direction?

@BKNS27 Only the moderators will be able to change your community username. Not sure why they're advising you that you can do it yourself. I would message them again to get it clarified.

Edit: @BKNS27 Maybe the moderator is getting confused between the option to change your avatar and username?

Re: Changing my PM Community User Name

Anonymous — Tue, 09 Mar 2021 00:58:27 GMT

@BKNS27 : You're not missing anything. The mod is. Who knew. quelle surprise. (oh look French 🙂 ) They're the only ones that can change it.

Edit: Go back to them and say would you mind turning the option on for everybody.

Re: Changing my PM Community User Name

esjliv — Tue, 09 Mar 2021 01:07:17 GMT

@BKNS27 wrote:
I was hoping to change my user name on the Community but don’t want to loss my bravos, points etc. After searching on the Community, it looks like I have to contact the PM mediator. The mediator indicated that I can change it by clicking on my circle icon>setting>change user name.
But there isn’t an option for changing User Name.
Am I missing something? Can someone point me in the right direction?

@BKNS27 ,

Someone recently posted this also. When you ask SIMon it says this:

But, I would still go back to the Moderators and ask them to do it. SIMon's response could be due to the user not being able to do it themselves.

And Moderators probably do not want to get inundated with this type of request. Although I think they should allow "us" to change it!

Hey, that could be fun...changing our user names. 😎

@BKNS27 , I agree with others. Go back to the Moderators and request this to be changed. They may say create a new one, but why?

If they can change it, you will not lose your bravos, etc. It will be linked to your account/email you have entered.

Re: Changing my PM Community User Name

BKNS27 — Tue, 09 Mar 2021 01:15:08 GMT

@esjliv I replied to the pm from the mediator 3 times but it seems they think I want to change my email.

I will wait and see if any of the mediators can help me.

Re: Changing my PM Community User Name

dabr — Tue, 09 Mar 2021 01:15:35 GMT

@esjliv I don't know about SIMon and why he gives that answer, but I can confirm that a Community username can be changed, but only through a moderator.

Re: Changing my PM Community User Name

esjliv — Tue, 09 Mar 2021 01:17:02 GMT

@BKNS27 wrote:
@esjliv I replied to the pm from the mediator 3 times but it seems they think I want to change my email.
I will wait and see if any of the mediators can help me.

Ah, @BKNS27 , I think they are confused. It can happen.

You can change your email yourself on your Community Account (you probably already know that).

Stick with it, you will get a Moderator who will get what you are asking.

"Community User Name = Beverley2658". Seems clear to me! 🙂

Re: Changing my PM Community User Name

BKNS27 — Tue, 09 Mar 2021 01:28:53 GMT

@esjliv I am getting the same mediator with the same answer but I have asked for another mediator to help me. Waiting for a reply.

Re: Changing my PM Community User Name

Anonymous — Tue, 09 Mar 2021 01:31:40 GMT

Then I would say to him fine then...please activate the option to do so where you say it is. I'd be happy to do it myself and not bother you about it.

Re: Changing my PM Community User Name

computergeek541 — Tue, 09 Mar 2021 01:49:55 GMT

@BKNS27 wrote:
I was hoping to change my user name on the Community but don’t want to loss my bravos, points etc. After searching on the Community, it looks like I have to contact the PM mediator. The mediator indicated that I can change it by clicking on my circle icon>setting>change user name.
But there isn’t an option for changing User Name.
Am I missing something? Can someone point me in the right direction?

Being a relatively new user, I would consider opening a new Community account. The e-mail address on the Community account that you're using now can be changed to something else. For your new Community account, ensure that you're using the same e-mail address as your self serve account for Community reward purposes. As for Community "points", you'd only be losing the contriibutions that you've made since the start of March (February's contriibutions don't factor into the next month's rewards).

Re: Changing my PM Community User Name

HALIMACS — Tue, 09 Mar 2021 02:26:19 GMT

@BKNS27 wrote:
@esjliv I am getting the same mediator with the same answer but I have asked for another mediator to help me. Waiting for a reply.

Hi @BKNS27

Make it this clear to them (and for importance/effect, add a security purpose for the request):

"Hi Moderator, for personal security reasons, I must change my Community username which is currently Beverley2658 to (insert new username request here).

I was told by the Community members that only Moderators can do this.

Please do this for me. If you cannot, please consult with a senior Moderator or Public Mobile staff to assist with this request"

Re: Changing my PM Community User Name

BKNS27 — Tue, 09 Mar 2021 02:38:40 GMT

@HALIMACS Thanks for your advice, I will give this a try and see what happens.

Re: Changing my PM Community User Name

HALIMACS — Tue, 09 Mar 2021 02:45:56 GMT

@BKNS27

You might also copy a PM staffer on your request if the Moderator continues to misjudge your seemingly simple request.

As a learned & wise girl on this forum likes to say, Mods are very much YMMV.

Re: Changing my PM Community User Name

gpixel — Tue, 09 Mar 2021 03:19:02 GMT

@BKNS27 just use SIMon to contact a mod and use the "no service" to create a ticket. that mod doesn't know what they're talking about... this happened to me before. I think it was a mod through private message and not through SIMon.

Re: Changing my PM Community User Name

Anonymous — Tue, 09 Mar 2021 03:33:46 GMT

@gpixel wrote:
@BKNS27 just use SIMon to contact a mod and use the "no service" to create a ticket. that mod doesn't know what they're talking about... this happened to me before. I think it was a mod through private message and not through SIMon.

No. That's cheating. Crying wolf and all that. Those people getting sim-jacked wouldn't appreciate being bumped down the queue for false alarms.

Re: Changing my PM Community User Name

darlicious — Tue, 09 Mar 2021 03:49:22 GMT

@BKNS27

Newbie.....not you the moderator. Sometimes you have to say thank you for help I understand perfectly. Please enjoy your evening and feel free to send me a review link.

Then either open a new ticket or wait for the shift change at about 9pm pst and send a new private message. Chances are you will get Andu who is a senior moderator and will fix you up in a jiffy! Then ask for a review link from him. Fill it out and then you can go back and properly rate your original interaction with the other moderator who needs to learn only they can change a community profile name and properly change your self serve accounts email. ( Not that you asked about that but the moderator was wrong on that one too!)

Re: Changing my PM Community User Name

computergeek541 — Tue, 09 Mar 2021 04:23:31 GMT

@BKNS27

The instructions that you were inititally given by the moderators were actually fairly accurate if you actually had access to that option. The moderator was likley looking at the options in the Community as the moderators sees them. However, some of those options are not available to all members. I can also see where the option is but in your account, it won't be there. There are different levels accounts in the Community and the moderators have access to options and abilities that aren't available to everyone. The change of username option is one of those examples.

Re: Changing my PM Community User Name

HALIMACS — Tue, 09 Mar 2021 04:38:48 GMT

@darlicious wrote:
@BKNS27
Newbie.....not you the moderator. Sometimes you have to say thank you for help I understand perfectly. Please enjoy your evening and feel free to send me a review link.

Then either open a new ticket or wait for the shift change at about 9pm pst and send a new private message. Chances are you will get Andu who is a senior moderator and will fix you up in a jiffy! Then ask for a review link from him. Fill it out and then you can go back and properly rate your original interaction with the other moderator who needs to learn only they can change a community profile name and properly change your self serve accounts email. ( Not that you asked about that but the moderator was wrong on that one too!)

@darlicious

Andu is a senior moderator? Good to know this... i'll have to take that one under advisement with respect to a completely unrelated matter. 🤔

Re: Changing my PM Community User Name

computergeek541 — Tue, 09 Mar 2021 04:52:52 GMT

@HALIMACS wrote:
Andu is a senior moderator? Good to know this... i'll have to take that one under advisement with respect to a completely unrelated matter. 🤔

I wouldn't know if different moderators have different titles or responsibilities, but I can say that I from what I recall, Andu, Silvio, and Oana (and I'm sure others who I don't remember off the top of my head) have been around since the team handles the moderator duties was changed back in early 2019.

Re: Changing my PM Community User Name

Anonymous — Tue, 09 Mar 2021 05:26:39 GMT

I've had excellent results from Eddy on more than one occasion.