topic Re: Voucher verification?? in Get Support

Voucher verification??

Gzuzgirl — Wed, 05 Jan 2022 22:32:05 GMT

I just purchased a voucher but it says I need to verify it and it won't accept my payment what do I do

Re: Voucher verification??

Gzuzgirl — Tue, 24 Nov 2020 22:22:40 GMT

I figured it out I was typing in the voucher number and needed to type in the pin number hope this helps someone else. 🙂

Re: Voucher verification??

JoyLuck — Tue, 24 Nov 2020 22:51:30 GMT

@Gzuzgirl wrote:
I figured it out I was typing in the voucher number and needed to type in the pin number hope this helps someone else. 🙂

I was wondering if you could verify the following.

There has been some discussion recently about using the pin number versus the voucher number. @RosieR , @Anonymous

Could you please confirm how you added the voucher from the list below. TIA.

#1 Add the pin number by calling 611

#2 Add the pin number in self service

#3 Add the voucher number by calling 611

#4 Add the voucher number in self service

Re: Voucher verification??

popping — Tue, 24 Nov 2020 22:53:46 GMT

@Gzuzgirl wrote:
I just purchased a voucher but it says I need to verify it and it won't accept my payment what do I do

There is a delay before you can use it. Wait for a few hours to one day.

Also you can call 611 from your phone to add fund beside using self-serve online account.

If you need to add fund before renewal, your can create a moderator support ticket for help using the Chat button at the bottom right corner of this page.

Re: Voucher verification??

RosieR — Tue, 24 Nov 2020 23:33:16 GMT

@JoyLuck I wrote down my findings here https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/How-to-pay-for-your-services-using-PM-Vouchers/m-p/619515#M55660

Re: Voucher verification??

JoyLuck — Wed, 25 Nov 2020 00:30:48 GMT

@RosieR wrote:
@JoyLuck I wrote down my findings here https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/How-to-pay-for-your-services-using-PM-Vouchers/m-p/619515#M55660

For some reason the link is not working.

Re: Voucher verification??

RosieR — Wed, 25 Nov 2020 00:32:25 GMT

@JoyLuck it got removed. I had reached out to one of the oracles to look into it. thanks for letting me know.

Re: Voucher verification??

HALIMACS — Wed, 25 Nov 2020 01:35:29 GMT

Hi @RosieR

I wondered where the thread went as well as I had commented on it and feel knowing which numbers to use on vouchers seems a helpful topic of discussion, especially for people who may be unable to use credit cards for whatever reason.

I wonder if an Oracle moved it because it was somehow determined to be contrary to the rules of the Community?

Re: Voucher verification??

RosieR — Wed, 25 Nov 2020 01:11:05 GMT

@HALIMACS I think too much editing. I edited and added gpixel4 said that he confirmed that pin code is ok to use on self serve. Then jb suggested I add tags. I did and poof it was gone and it is not in My Unmoderated Items. I had contacted my friend oracle to check into it. Fingers crossed.

Re: Voucher verification??

HALIMACS — Wed, 25 Nov 2020 01:41:04 GMT

@RosieR

Actually, the thread, Re: How to pay for your services using PM Vouchers, is still there under my comment history, it just cannot be accessed for some reason. (i.e. can't click on it to enter the discussion thread?)

Never run into that before - anyone know why?

Re: Voucher verification??

gpixel — Wed, 25 Nov 2020 02:32:07 GMT

@HALIMACS it's under review. don't try to access it or you'll get banned after 3 attempts

*yes, and then you will be under review...

Re: Voucher verification??

HALIMACS — Wed, 25 Nov 2020 02:55:33 GMT

@gpixel

Banned?

For trying to simply click on a discussion thread which is no longer "clickable"?

Not following why that's a bannable offense.

Re: Voucher verification??

RosieR — Wed, 25 Nov 2020 04:18:00 GMT

@gpixel wrote:
@HALIMACS it's under review. don't try to access it or you'll get banned after 3 attempts

*yes, and then you will be under review...

@gpixel are you kidding me? LOL Why would someone get banned for that?

Re: Voucher verification??

RosieR — Wed, 25 Nov 2020 04:19:58 GMT

@HALIMACS wrote:
@gpixel

Banned?

For trying to simply click on a discussion thread which is no longer "clickable"?

Not following why that's a bannable offense.

@HALIMACS I think gpixel4 was just kidding. I've never heard that of that rule.

Re: Voucher verification??

HALIMACS — Wed, 25 Nov 2020 04:21:57 GMT

@RosieR

All good for a laugh.

Thanks