topic Re: Account question in Get Support

Account question

BKNS27 — Wed, 05 Jan 2022 22:31:55 GMT

It has been great since I switch from Chatr to PM for my 1st month. I am entering my free 2 month.

I logged into my account today and have the following questions:

- Account Status indicates Plan Expired. My 30 days cycle will start on March 9.

- On the Overview tab, there is a difference in the amount on the Community Rewards and the summary of my My Rewards.

I am sure that everything will be adjusted but just curious.

Re: Account question

popping — Mon, 08 Mar 2021 05:50:46 GMT

@BKNS27 wrote:
It has been great since I switch from Chatr to PM for my 1st month. I am entering my free 2 month.
I logged into my account today and have the following questions:
- Account Status indicates Plan Expired. My 30 days cycle will start on March 9.
- On the Overview tab, there is a difference in the amount on the Community Rewards and the summary of my My Rewards.

I am sure that everything will be adjusted but just curious.

Welcome to PM on the eve of first your renewal day. It is normal. Ignore the expired status if your phone is still working. By tomorrow morning, your account status will be back to active.

Are you sure that you renewal date is March 9? Should be March 8 by any chance.

Re: Account question

cavemantoronto — Mon, 08 Mar 2021 05:50:40 GMT

@BKNS27 wrote:
It has been great since I switch from Chatr to PM for my 1st month. I am entering my free 2 month.
I logged into my account today and have the following questions:
- Account Status indicates Plan Expired. My 30 days cycle will start on March 9.
- On the Overview tab, there is a difference in the amount on the Community Rewards and the summary of my My Rewards.

I am sure that everything will be adjusted but just curious.

Your new 30 day cycle doesn't start on March 9. Plan expired message now means it starts on March 8. Did you activate on Feburary 6?

Re: Account question

BKNS27 — Mon, 08 Mar 2021 05:56:04 GMT

@popping @cavemantoronto Thanks for the fast response. I activated the PM SIM on Feb. 7 and I counted 30 days from that day.

Re: Account question

cavemantoronto — Mon, 08 Mar 2021 05:58:53 GMT

@BKNS27 wrote:
@popping @cavemantoronto Thanks for the fast response. I activated the PM SIM on Feb. 7 and I counted 30 days from that day.

Your plan is renewing now. Public Mobile has you recorded as activating on February 6. Did you activate late at night?

Re: Account question

popping — Mon, 08 Mar 2021 06:13:15 GMT

@BKNS27 wrote:
@popping @cavemantoronto Thanks for the fast response. I activated the PM SIM on Feb. 7 and I counted 30 days from that day.

What is the renewal date on your overview page?

You can also check your payment history to determine your activation date.

Re: Account question

BKNS27 — Mon, 08 Mar 2021 07:00:53 GMT

I stand correct, the SIM was activated on February 6 and the expiry day is February 8.

I see the amounts are changing as we speak.

I will wait until tomorrow to see the final numbers.

Re: Account question

darlicious — Mon, 08 Mar 2021 07:55:27 GMT

@BKNS27

The community rewards were added to accounts last night ( Saturday). I'm sssuming you have $2 autopay(+$2 extra if you signed up for autopay at activation) and $2 in community rewards=$6 total but your "extra" $2 autopay reward was probably added directly to your balance rather than in your rewards to be applied at renewal? Once your renewal completes your rewards summary should equal the rewards applied in your payment/transaction history.

Re: Account question

stevenanto — Mon, 08 Mar 2021 09:35:38 GMT

@BKNS27 The day may also vary because of the time zone that you are in vs the time zone that PM might be working with.

Re: Account question

esjliv — Mon, 08 Mar 2021 11:20:54 GMT

@BKNS27 wrote:
It has been great since I switch from Chatr to PM for my 1st month. I am entering my free 2 month.
I logged into my account today and have the following questions:
- Account Status indicates Plan Expired. My 30 days cycle will start on March 9.
- On the Overview tab, there is a difference in the amount on the Community Rewards and the summary of my My Rewards.

I am sure that everything will be adjusted but just curious.

@BKNS27 ,

I am sure you are right that everything will be adjusted as well too!

If all your services are working ---- ignore these nutty messages.

I am not sure why Public Mobile does this, but it happens to us All. It is part of the renewal process. Your self serve account will say Expired/Suspended the day before they take out the payment. But it will be normal looking soon.

Re: Account question

HALIMACS — Mon, 08 Mar 2021 11:49:46 GMT

@BKNS27

If the message you received looks like this, this is what you will see on the eve of every renewal; by the next morning if your auto-pay functions as it should this will disappear.

Re: Account question

BKNS27 — Mon, 08 Mar 2021 15:55:49 GMT

Thanks everyone, checked my account this morning and everything balances out with my next payment amount.

Re: Account question

Anonymous — Mon, 08 Mar 2021 16:05:44 GMT

@BKNS27 : So you're not totally new here anymore and you have done a lot of reading and participating. The big black Accept as solution button is not like other forums where the OP (you) can "close" a thread. Here, it's to indicate who had the right answer to the question. The thread doesn't close either as it can still be added to. Like this post.

Solutions are also of some value around here for rewards. Giving yourself a solution on a "closing" post is frowned upon. Maybe click on the 3 dots in the upper right of your post and undo the solution and then click that black box on the first reply from popping that had your answer.

Re: Account question

BKNS27 — Mon, 08 Mar 2021 20:40:11 GMT

@Anonymous thanks, I was not aware but will make the correction. 👍

It seem that everything worked out on it own and everyone seem to have an answer.

Tough to pick a PM Community member with the best solution!

The Community member that came to the closest solution was sent through pm and did not post the solution.
I will wait until the member post it.

Re: Account question

darlicious — Mon, 08 Mar 2021 20:19:19 GMT

@BKNS27

Just to add to @Anonymous post there are times when you do come upon the solution to your question all on your own. However as mentioned a self solution is frowned upon so it is best to post how you solved it yourself and an oracle (usually @Luddite ) will come along and award a self solution with an edit explaining why the solution has been given to the OP. But otherwise you are doing great...keep up the good work!

Re: Account question

gpixel — Tue, 09 Mar 2021 00:38:10 GMT

@BKNS27

because you live in b.c. your account renews a day early. if your overview page shows March 8. your account will renew on March 7 @ 9pm

Re: Account question

Anonymous — Tue, 09 Mar 2021 00:45:36 GMT

lol The key word on that date line is "before". Then yes to know that this place runs on ET puts it at 9pm PT.

Re: Account question

Linda0313 — Tue, 09 Mar 2021 01:22:18 GMT

I have the same issue upon logging onto my account I see plan has expired and my renew date is March 9 this is March 8 and I have the funds in my account

Re: Account question

Anonymous — Tue, 09 Mar 2021 01:23:25 GMT

@Linda0313 : Then you're good. As long as your services keep working then tomorrow at noon ET you'll get a text saying all is good.