topic Re: International text receipt failure in Get Support

International text receipt failure

CLAD — Wed, 05 Jan 2022 22:31:45 GMT

I am unable to receive an important text from Italy with a passcode. I have called the company but the text was sent and the problem is not from there end it seems. I was told to check my phone provider. I can't see any restrictions in my phone settings so what could be the problem? Thanks for your advice.

Re: International text receipt failure

RosieR — Tue, 24 Nov 2020 03:57:29 GMT

Hi @CLAD sorry but PM will only accept short code messages within Canada (That is, registered on https://txt.ca). There have been several threads like yours... not receiving bank codes. PM does not support international bank codes.

Here's another thread on this issue...

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/SMS-passcode-not-received-from-an-oversea-bank/m-p/609594#M123625

Re: International text receipt failure

sunflowershine — Tue, 24 Nov 2020 03:01:34 GMT

@CLAD As long as your phone number with 1+ in front, it should be fine.

Re: International text receipt failure

CLAD — Tue, 24 Nov 2020 03:55:51 GMT

My number had the required +1 before it and it didn't come through.

Re: International text receipt failure

RosieR — Tue, 24 Nov 2020 04:00:31 GMT

@CLAD wrote:
My number had the required +1 before it and it didn't come through.

@CLAD nothing to do with adding +1. Public Mobile do not support international bank codes. Didn't you read the other thread link I provided above?

Re: International text receipt failure

CLAD — Tue, 24 Nov 2020 04:12:25 GMT

OK, yes. The link made mention of short codes and stuff. Lots to read. So there is no solution to this problem and will not be addressed by PM?

Re: International text receipt failure

RosieR — Tue, 24 Nov 2020 04:20:29 GMT

@CLAD wrote:
OK, yes. The link made mention of short codes and stuff. Lots to read. So there is no solution to this problem and will not be addressed by PM?

@CLAD nothing you can do if Public Mobile is not set up to receive international codes. But here's a post by @popping on the thread I provided above

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/SMS-passcode-not-received-from-an-oversea-bank/m-p/609615/highlight/true#M123631

"Nothing you can do if PM system is not setup to receive international short code sms.

Try install the free Fongo app with a free phone number on your phone. IDK whether the sms will go through. But something to try.

Look for free app with free phone number at that country similar to Fongo app in Canada.
You can access your SMS message over Internet soted in the free VoIP app.

I setup two 2FA number to receive SMS message from my bank. One of the number is my Fongo number for my travel. I setup my bank to call me or send sms. Fongo app is perfect to receive calls or sms while travel because PM does not have roaming add-on other than USA."

Re: International text receipt failure

CLAD — Tue, 24 Nov 2020 04:25:30 GMT

OK, will look into your suggestion. Thanks for your help. Quite surprised at PM for this.

Re: International text receipt failure

RosieR — Tue, 24 Nov 2020 04:30:56 GMT

@CLAD you're very welcome. Stay safe.

Re: International text receipt failure

darlicious — Tue, 24 Nov 2020 11:19:56 GMT

@CLAD

This is one of the frills we give up for lower plan cost. As supplied by @RosieR the info provided by @popping is probably your best bet. Fongo is a canadian company and one of the few that allows you to use mobile data for their services.