topic Re: APN enable/disable greyed out in Get Support

APN enable/disable greyed out

JKA000 — Wed, 05 Jan 2022 22:31:43 GMT

I have Public Mobile call and data plan in my pixel 4a cell phone. It cannot send/receive photos in text messages even the mobile data is turned on. In the APN setting, the APN enable/disable field is greyed out.

Please help!

Re: APN enable/disable greyed out

Anonymous — Mon, 08 Mar 2021 00:46:06 GMT

@JKA000 : Can you otherwise browse the internet? Can you edit the APN settings? Not just enabling it or not.

Re: APN enable/disable greyed out

JKA000 — Mon, 08 Mar 2021 00:50:16 GMT

Yes, l can browse the internet and reset the APN.

Re: APN enable/disable greyed out

Anonymous — Mon, 08 Mar 2021 00:54:05 GMT

@JKA000 : Can you post screenshots of all the APN settings?

Re: APN enable/disable greyed out

JKA000 — Mon, 08 Mar 2021 00:57:45 GMT

Yes, l can browse the internet and edit the APN.

Re: APN enable/disable greyed out

darlicious — Mon, 08 Mar 2021 00:59:04 GMT

@JKA000

That shouldn't make any difference....

Re: APN enable/disable greyed out

esjliv — Mon, 08 Mar 2021 01:04:24 GMT

@JKA000 wrote:
I have Public Mobile call and data plan in my pixel 4a cell phone. It cannot send/receive photos in text messages even the mobile data is turned on. In the APN setting, the APN enable/disable field is greyed out.
Please help!

@JKA000 ,

Do you have MMS enabled?

Re: APN enable/disable greyed out

JKA000 — Mon, 08 Mar 2021 01:26:06 GMT

My APN is the same except for the APN type which is "default,mms,supl,hipri,fota,ia"

Will edit to see if it works.

Re: APN enable/disable greyed out

darlicious — Mon, 08 Mar 2021 01:29:36 GMT

@JKA000

"ia" is incorrect the only other addition that is sometimes included is "dun" but that is unnecssary for MMS messaging.

Re: APN enable/disable greyed out

JKA000 — Mon, 08 Mar 2021 01:33:07 GMT

Edited accordingly but it is still not working.

Re: APN enable/disable greyed out

darlicious — Mon, 08 Mar 2021 01:37:09 GMT

@JKA000

Hmmmm.....double check your work to make sure there isn't a period where a comma should be etc...

Re: APN enable/disable greyed out

darlicious — Mon, 08 Mar 2021 01:41:22 GMT

@JKA000

Try.... MMSC proxy: 74.49.0.18

Edit: Just the numbers...

Re: APN enable/disable greyed out

gpixel — Mon, 08 Mar 2021 01:50:13 GMT

@JKA000 you don't need to change your APN settings...

reset your network settings

open settings
scroll down to system
tap on reset options
tap reset wifi,mobile & Bluetooth
tap reset settings and restart

open your messenger settings and turn off 'chat features' and try again

Re: APN enable/disable greyed out

JKA000 — Mon, 08 Mar 2021 01:48:50 GMT

Yes, Auto-download MMS is turned on.

Re: APN enable/disable greyed out

JKA000 — Mon, 08 Mar 2021 01:59:11 GMT

Just tried but not working.

Re: APN enable/disable greyed out

gpixel — Mon, 08 Mar 2021 02:01:49 GMT

@JKA000 hmmm the last thing you can do is go to the playstore with mobile data enabled and update 'carrier services' by Google LLC

if it's still not working contact customer support mods

please click on the green chat bubble to the bottom right of your screen to speak with SIMon

type "no service"
(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: APN enable/disable greyed out

darlicious — Mon, 08 Mar 2021 02:05:21 GMT

@gpixel

What model do you have? 5?

Re: APN enable/disable greyed out

gpixel — Mon, 08 Mar 2021 02:08:39 GMT

@darlicious the regular 4. but there have been lots of issues with the 4a and series. the OPs issue could be software related. it might be more of a Google issue. maybe someone with a pixel 4a can help out

Re: APN enable/disable greyed out

gpixel — Mon, 08 Mar 2021 02:14:02 GMT

@JKA000 check and make sure you don't have any previous carriers APN settings stored on your phone. if mods can't fix it maybe a factory reset is in store for you

Re: APN enable/disable greyed out

JKA000 — Mon, 08 Mar 2021 02:16:23 GMT

Tried just now but still not working.