topic Re: Ticket Sent in Get Support

Ticket Sent

Lamchute — Wed, 05 Jan 2022 22:31:27 GMT

How long does it normally take after a ticket is sent for a moderator to respond?

Re: Ticket Sent

hTideGnow — Sun, 07 Mar 2021 22:16:46 GMT

usually an hour or two. keep checking your inbox

(their official word is within 48 hours, but most time it is quick)

Re: Ticket Sent

Lamchute — Sun, 07 Mar 2021 22:17:39 GMT

It’s been 48 hours, I’d like my number switched from Telus to Public..

Re: Ticket Sent

JK8 — Sun, 07 Mar 2021 22:23:01 GMT

@Lamchute wrote:
It’s been 48 hours, I’d like my number switched from Telus to Public..

All you can do is be patient. You can always submit another ticket just in case. Make sure to put port request in the subject.

Re: Ticket Sent

HALIMACS — Sun, 07 Mar 2021 22:27:19 GMT

Being the week-end, I think it takes a bit longer for Moderators.

Here's the process, which you may already be aware, re the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Ticket Sent

Korth — Mon, 08 Mar 2021 00:17:12 GMT

https://www.youtube.com/watch?v=Fj_inlzsDhQ

Re: Ticket Sent

popping — Mon, 08 Mar 2021 06:00:16 GMT

@Lamchute wrote:
How long does it normally take after a ticket is sent for a moderator to respond?

Always check your private message SENT box to determine whether you had created a ticket. If not, create another ticket right away. Otherwise, you will be waiting forever without reaching a moderator.