topic Voicemail in Get Support

Voicemail

A92 — Wed, 05 Jan 2022 22:30:41 GMT

Why doesn’t voicemail give you the date or time of when the voicemail was received ? Any way to find this information out?

Re: Voicemail

ShawnC13 — Sun, 22 Nov 2020 20:10:40 GMT

Match it with the missed calls in your call log?

Re: Voicemail

kb_mv — Sun, 22 Nov 2020 20:14:05 GMT

@A92

@Nezgar if I am not mistaken is the voicemail guru. Hopefully he sees this and can tell you how to do it (assuming it's possible).

Re: Voicemail

JoyLuck — Sun, 22 Nov 2020 20:20:54 GMT

@A92 wrote:
Why doesn’t voicemail give you the date or time of when the voicemail was received ? Any way to find this information out?

I just tested. If you press 5 as one of the options after listening to the message it will tell you the time. I think that after today, it would also tell me the date. I had no previous messages from another day to test that part out.

Re: Voicemail

Anonymous — Sun, 22 Nov 2020 20:22:48 GMT

@A92 wrote:
Why doesn’t voicemail give you the date or time of when the voicemail was received ? Any way to find this information out?

The Nezgar Voicemail graphic

Re: Voicemail

HALIMACS — Sun, 22 Nov 2020 20:30:08 GMT

Hi @A92

I believe if you hit "5" while listening to the message, the date and/or time-stamp will be announced.

While in your voicemail box (not listening to a message), hit 4 for Personal Options, then 4 for Personal Preferences, then 2 for Playback Preferences. I believe a date/time-stamp option may be available there.

Have a look at this TELUS Voicemail Quick Reference Guide, could likely be the same with Public Mobile:

https://assets.ctfassets.net/9mt4r6ro1ay9/4MNlTBalKUooe8kQEGcwkc/d003aa3439f623082c4d880e687112ca/voicemail_ug_v2.pdf

Re: Voicemail

dabr — Sun, 22 Nov 2020 20:24:35 GMT

@JoyLuck wrote:
@A92 wrote:
Why doesn’t voicemail give you the date or time of when the voicemail was received ? Any way to find this information out?
I just tested. If you press 5 as one of the options after listening to the message it will tell you the time. I think that after today, it would also tell me the date. I had no previous messages from another day to test that part out.

@JoyLuck Unfortunately, looks like you're not able to get the time/date of older messages, just checked for a message I received earlier in the week and it only lets you know the tel. number of the caller.

Re: Voicemail

Luddite — Sun, 22 Nov 2020 20:25:27 GMT

Happen to have 2 messages; today's message no date "stamp" but the time; Nov 9 message "stamped" with date.

Re: Voicemail

dabr — Sun, 22 Nov 2020 20:28:18 GMT

@Luddite wrote:
Happen to have 2 messages; today's message no date "stamp" but the time; Nov 9 message "stamped" with date.

@Luddite Hmm...interesting, I just played an old message and I heard a recording giving the tel. number only and then an option to play the message and not time or date.

Re: Voicemail

Luddite — Sun, 22 Nov 2020 20:31:17 GMT

@dabr wrote:
@Luddite wrote:
Happen to have 2 messages; today's message no date "stamp" but the time; Nov 9 message "stamped" with date.
@Luddite Hmm...interesting, I just played an old message and I heard a recording giving the tel. number only and then an option to play the message and not time or date.

Could it be the phone? I have iPhone, though don't see any setting on the phone for voicemail. 🤔

Re: Voicemail

JoyLuck — Sun, 22 Nov 2020 20:31:14 GMT

@dabr

After listening to your message was there an option to press 5 for the time?

Re: Voicemail

dabr — Sun, 22 Nov 2020 20:34:13 GMT

@JoyLuck wrote:
@dabr

After listening to your message was there an option to press 5 for the time?

@JoyLuck Unfortunately, I didn't wait to hear all the rest of the options after playing the messaging and I promptly deleted it after the message played and the options offered to replay the message, so didn't wait for all the options. That was the only message on my voicemail so unable to test again.

Re: Voicemail

dabr — Sun, 22 Nov 2020 20:36:26 GMT

@Luddite wrote:
@dabr wrote:
@Luddite wrote:
Happen to have 2 messages; today's message no date "stamp" but the time; Nov 9 message "stamped" with date.
@Luddite Hmm...interesting, I just played an old message and I heard a recording giving the tel. number only and then an option to play the message and not time or date.
Could it be the phone? I have iPhone, though don't see any setting on the phone for voicemail. 🤔

@Luddite It's more than possible as my phone is a fairly old Galaxy S5.

Re: Voicemail

Nezgar — Sun, 22 Nov 2020 20:41:12 GMT

@A92 wrote:
Why doesn’t voicemail give you the date or time of when the voicemail was received ? Any way to find this information out?

At the main menu once logged into your voicemail, press 4 [Personal Options] --> 4 [Personal Preferences] --> 2 [Playback Preferences] --> lastly 3 [Date Time On/Off]

ps: Thanks for the tag @kb_mv 🙂

Re: Voicemail

kb_mv — Sun, 22 Nov 2020 21:08:01 GMT

@Nezgar wrote:
ps: Thanks for the tag @kb_mv 🙂

@Nezgar We need this.....

Re: Voicemail

Nezgar — Sun, 22 Nov 2020 21:14:46 GMT

@kb_mv Love it!! 😂