topic Re: No Service in Get Support

No Service

ajfedinaz — Wed, 05 Jan 2022 22:30:32 GMT

Today I had no service....showed "you're offline" for my email and "no internet connection available" for data. Anyone else with this problem?

Thanks in advance.

Re: No Service

Anonymous — Fri, 05 Mar 2021 21:51:11 GMT

@ajfedinaz : Are you still able to log in to your self-serve account? What happens when you dial 611?

Re: No Service

JK8 — Fri, 05 Mar 2021 21:51:51 GMT

@ajfedinaz

Make sure you have not been sim jacked. Here is the HDI.

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

Re: No Service

computergeek541 — Fri, 05 Mar 2021 21:53:44 GMT

@ajfedinaz wrote:
Today I had no service....showed "you're offline" for my email and "no internet connection available" for data. Anyone else with this problem?
Thanks in advance.

Are you voice and text servcies working? I am assuming that data was working earlier? I If only data isn't working, his type of issue is usally fixed by turning the data off and back on.

Re: No Service

dabr — Fri, 05 Mar 2021 21:55:36 GMT

@ajfedinaz wrote:
Today I had no service....showed "you're offline" for my email and "no internet connection available" for data. Anyone else with this problem?
Thanks in advance.

@ajfedinaz Can you log into your account and see if you still have data available on your overview page, under My Data/Add-ons. If the data line is missing then perhaps you've used it all up and need to purchase $15/1GB to tide you over until renewal or renew to a different plan or same plan which can only be facilitated with moderator's help.

Re: No Service

ajfedinaz — Fri, 05 Mar 2021 22:07:38 GMT

Problem solved as you suggested....turned data off/on and now all good.

Thanks so much.

Re: No Service

RosieR — Fri, 05 Mar 2021 22:17:01 GMT

@ajfedinaz wrote:
Problem solved as you suggested....turned data off/on and now all good.
Thanks so much.

Hi @ajfedinaz good to hear that your problem is solved. Thank you for coming back and letting us know.

@computergeek541 thanks. I learned something new again.

RosieR