topic Re: Change phone number in Get Support

Change phone number

Blomba — Wed, 05 Jan 2022 22:30:28 GMT

Trying to change my phone number but it keeps saying failed?

Re: Change phone number

hTideGnow — Fri, 05 Mar 2021 21:32:23 GMT

Have you been in PM for sometime or you just activated your account?

If you have been for sometime, did you ever request a number change, if so, how long was it?

Re: Change phone number

dabr — Fri, 05 Mar 2021 21:33:24 GMT

@Blomba wrote:
Trying to change my phone number but it keeps saying failed?

@Blomba You're allowed one change of number per 30 days. If you haven't done a change during that period, then try clearing your cache/cookies and use a different browser with privacy/incognito mode enable. The website might just be down now, so waiting another hour might help too.

Re: Change phone number

Anonymous — Fri, 05 Mar 2021 21:38:23 GMT

@hTideGnow : Are you "asking for friend"? If successful then number changes should be immediate. Maybe restart the phone.

@Blomba : Are you sure a number change hasn't happened in your attempts? I have had that error before. The moderators put it in for me. But they are also restricted to once every 30 days...likely by policy.

Re: Change phone number

hTideGnow — Fri, 05 Mar 2021 21:43:14 GMT

@Anonymous, no friend need. I was asking if he did it before and how long was it because I was wondering if it is within 30 days, too

Re: Change phone number

Blomba — Fri, 05 Mar 2021 22:15:23 GMT

I just joined. I tried bringing my current phone number, which seems to have work, but public mobile denied the request (even though I can call out with that number but not receive calls) I just want to change my number so that I can call out and receive calls

Re: Change phone number

Blomba — Fri, 05 Mar 2021 22:16:04 GMT

Would mr bringing my old phone number be considered one number for the month?

Re: Change phone number

kb_mv — Fri, 05 Mar 2021 22:16:51 GMT

@Blomba wrote:
Would mr bringing my old phone number be considered one number for the month?

@Blomba Yes it is

Re: Change phone number

Blomba — Fri, 05 Mar 2021 22:18:12 GMT

Little confused why they would allow me to bring my number but then deny Rogers request to move it. So basically I cannot receive phone calls for a month? That doesnt seem fair

Re: Change phone number

kb_mv — Fri, 05 Mar 2021 22:20:37 GMT

@Blomba wrote:
Little confused why they would allow me to bring my number but then deny Rogers request to move it. So basically I cannot receive phone calls for a month? That doesnt seem fair

@Blomba This is a confusing statement. Are you trying to port in your Rogers number? Rogers wouldn't have any request to make in this case and PM has nothing to "deny". PM requests the number FROM Rogers then Rogers releases it.

Re: Change phone number

Blomba — Fri, 05 Mar 2021 22:21:36 GMT

All I know is I can send calls but not receive them and I want a new phone number. Isnt there someone I can call?

Re: Change phone number

esjliv — Fri, 05 Mar 2021 22:23:21 GMT

@Blomba ,

Something is up with your account, not the phone number.

Contact the moderators for help.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Change phone number

kb_mv — Fri, 05 Mar 2021 22:24:31 GMT

@Blomba wrote:
All I know is I can send calls but not receive them and I want a new phone number. Isnt there someone I can call?

@Blomba This is a normal behaviour during the port. All incoming calls are going to your old account. Keep using it until it stops working. This indicates the port is complete. As for the "isn't there someone I can call?", no there isn't. They advertise that all service is done online.

Re: Change phone number

BKNS27 — Fri, 05 Mar 2021 22:28:09 GMT

@Blomba If your old number was denied to be ported. I am assuming you are still with Rogers.

Did you try powering down the phone then turning the phone back on?

This sounds like the problem my friend had with his phone too.

Re: Change phone number

dabr — Mon, 09 Oct 2023 12:42:15 GMT

@Blomba wrote:
Would mr bringing my old phone number be considered one number for the month?

@Blomba The transfer of a number doesn't count as a number change, but from your other posts it sounds like your porting isn't complete. How long ago did you activate? You need to keep the Roger's SIM in your phone to approve the transfer request text. Otherwise you may need to phone Telus' porting to complete the transfer.

Re: Change phone number

RosieR — Fri, 05 Mar 2021 22:45:33 GMT

@Blomba wrote:
All I know is I can send calls but not receive them and I want a new phone number. Isnt there someone I can call?

Hi @Blomba DO NOT do anything like changing your number for now.

You are able to call and receive text and that means that activation is complete and just waiting for your number to be ported. Put back the Rogers sim card into your phone.. all your incoming calls and text and going there until porting is complete.

When did you activate your sim card? Did you order in-store or online?

If in-store, create a self serve account here https://selfserve.publicmobile.ca/self-registration/

If you activated online, you already have a self serve account. Log in and click Plan and Add-Ons tab. If you see your number there, Public Mobile has already assigned your number, so just wait for porting to complete.

I hope this helps

RosieR

Re: Change phone number

hTideGnow — Fri, 05 Mar 2021 22:46:14 GMT

Yes, sound like you was request a PORT number from Rogers and that's why causing the confusing.

I believe you need to call the Port Team (number above) to go ahead with the prot. Once the Rogers number ported over (you can receive incoming calls) , then you can go back to Self-Serve page to request a change number. I don't think you need to wait 30 days.

Remember if you are completing the port number, you need to put your Rogers SIM on a phone to receive a SMS from Rogers, and you need to reply YES to the SMS

Also, without the PORT complete, you still have an account with Rogers opened (unless you called Rogers already and closed the account)

Re: Change phone number

Blomba — Fri, 05 Mar 2021 23:09:45 GMT

I'm only able to call out (it shows as my old phone number) I cannot send or receive text messages or receive calls (goes directly to my house phone voice mail)

Re: Change phone number

Blomba — Fri, 05 Mar 2021 23:11:20 GMT

Thanks I'll try calling them. It was a landline number that I'm bringing, not a cellphone. Dunno if that makes a difference

Re: Change phone number

hTideGnow — Fri, 05 Mar 2021 23:15:00 GMT

@Blomba actually what you trying to do .. you said you want a new phone number now in your original post

1. do you still want Rogers number on your home?

2. do you really want a new number on your cell now? or do you want the Rogers number ported onto your cell?