topic Re: self portal, plan section error in Get Support

self portal, plan section error

MoreYummy — Wed, 05 Jan 2022 22:30:24 GMT

Im getting all kind of error, even log out when i go to Plan TAB. all other tabs are ok.

Re: self portal, plan section error

dabr — Fri, 05 Mar 2021 21:31:25 GMT

@MoreYummy wrote:
Im getting all kind of error, even log out when i go to Plan TAB. all other tabs are ok.

@MoreYummy PM's website can get very glitchy from time to time. Just trying again in another half hour or so usually does the trick. Make sure to also clear your cache/cookies and use a different browser with incognito/privacy mode enabled.

Re: self portal, plan section error

Quigley — Fri, 05 Mar 2021 21:31:18 GMT

Try clearing your history cache and cookies. Then use Chrome incognito for the browser. Then try again.

Re: self portal, plan section error

hTideGnow — Fri, 05 Mar 2021 21:33:44 GMT

Maybe a timeout error. PM site is generally slow and quiet some timeout error.

Relax.. wait a bit and try back, I bet it will be ok after awhile

Re: self portal, plan section error

esjliv — Fri, 05 Mar 2021 22:15:13 GMT

@MoreYummy wrote:
Im getting all kind of error, even log out when i go to Plan TAB. all other tabs are ok.

@MoreYummy - it is slow for me.

Navigating is working, just super slow.

PLEASE PM make the SELF SERVE better - pretty please....!

Re: self portal, plan section error

gpixel — Sun, 07 Mar 2021 07:17:27 GMT

@MoreYummy what I've observed is when you log in to your self serve and it doesn't show the plan amount in the 'overview' tab then the plans tab will not work at that specific time. you will have to try again another time

here's an example of when the plans page will be guaranteed to work

Re: self portal, plan section error

RosieR — Sat, 06 Mar 2021 00:41:00 GMT

@MoreYummy wrote:
Im getting all kind of error, even log out when i go to Plan TAB. all other tabs are ok.

@MoreYummy I just logged in my self serve account and you are right. All the tabs are working except the Plan and Add-Ons which gives this error response.

PM must be doing some update.

RosieR

Re: self portal, plan section error

dabr — Sat, 06 Mar 2021 00:45:34 GMT

@RosieR wrote:
@MoreYummy wrote:
Im getting all kind of error, even log out when i go to Plan TAB. all other tabs are ok.
@MoreYummy I just logged in my self serve account and you are right. All the tabs are working except the Plan and Add-Ons which gives this error response.

PM must be doing some update.

RosieR

@RosieR You're right! Just tried it myself...I wonder if PM is getting ready to remove the "sale" prices on those plans...hmm.

Re: self portal, plan section error

RosieR — Sat, 06 Mar 2021 00:50:04 GMT

@dabr wrote:
@RosieR wrote:
@MoreYummy wrote:
Im getting all kind of error, even log out when i go to Plan TAB. all other tabs are ok.
@MoreYummy I just logged in my self serve account and you are right. All the tabs are working except the Plan and Add-Ons which gives this error response.

PM must be doing some update.

RosieR
@RosieR You're right! Just tried it myself...I wonder if PM is getting ready to remove the "sale" prices on those plans...hmm.

@dabr you may be right. 🤔

Re: self portal, plan section error

gpixel — Sat, 06 Mar 2021 04:28:36 GMT

sorry for...

Re: self portal, plan section error

HALIMACS — Sat, 06 Mar 2021 00:53:44 GMT

They definitely are doing something; try the Change Plan feature.

No options to select.

Was there any notification of planned maintenance?

Re: self portal, plan section error

dabr — Sat, 06 Mar 2021 01:07:45 GMT

@HALIMACS wrote:
They definitely are doing something, try the Change Plan feature.

No options to select.

Was there any notification of planned maintenance?

My account has been stuck on My Profile and I can't seem to log out...

Edit: So finally got the Change Plan option page and there's no plans to change to (edit: as noted by Halimacs) ...definitely something is being updated, perhaps an improvement? 😁

Don't remember any new notifications on maintenance...didn't we just have one just over a week or so ago?

Re: self portal, plan section error

gpixel — Sat, 06 Mar 2021 04:29:30 GMT

being like an old grump

Re: self portal, plan section error

HALIMACS — Sat, 06 Mar 2021 01:12:06 GMT

Yes, @dabr , there was an update a little while back.

I'm guessing it may have had something to do with the new Activation portal, but that's just a guess.

This one seems different - seems odd users are unable to view so many items within self-serve and Public Mobile did not notify of anything in advance.

🤔

Re: self portal, plan section error

dabr — Sat, 06 Mar 2021 01:18:31 GMT

@HALIMACS wrote:
Yes, @dabr , there was an update a little while back.

I'm guessing it may have had something to do with the new Activation portal, but that's just a guess.

This one seems different - seems odd users are unable to view so many items within self-serve and Public Mobile did not notify of anything in advance.

🤔

@HALIMACS Yes it's possible it may have something to do with a new Activation Portal, but PM has had ongoing issues with their self serve pages many times before and although normally the issue just last couple of hours, I believe we have had longer timed problems before.

Probably would have been a good idea to give everyone a "heads up" first if this was planned beforehand though...oh well, it is what it is!!

Re: self portal, plan section error

Anonymous — Sat, 06 Mar 2021 01:24:47 GMT

I've seen this many times in my time here. I call it being in a mood. The primary clue is if you don't see your plan under My Plan.

Re: self portal, plan section error

HALIMACS — Sat, 06 Mar 2021 01:32:16 GMT

@Anonymous wrote:
I've seen this many times in my time here. I call it being in a mood. The primary clue is if you don't see your plan under My Plan.

Has anything substantial by way of changes generally followed these instances @Anonymous ?

Especially when coupled with the changes being unannounced beforehand as 'scheduled maintenance'?

Re: self portal, plan section error

Anonymous — Sat, 06 Mar 2021 01:38:01 GMT

@HALIMACS : I can't say as I've ever noticed a substantial difference in the site after these moods.

I'll be looking for the anomaly I mentioned long ago though.

Re: self portal, plan section error

HALIMACS — Sat, 06 Mar 2021 01:44:20 GMT

@Anonymous

Plan details?

I don't see em, just get this:

I do hope this isn't anything nefarious going on... seems a poor move on Public Mobile's part not to otherwise inform it's customers beforehand of limited self-serve functionality.

Re: self portal, plan section error

Anonymous — Sat, 06 Mar 2021 01:46:05 GMT

@HALIMACS : No just the overview page. Says My Plan and then the next line is your plan. If that's not there then it's in its mood.