topic Help accessing my account in Get Support

Help accessing my account

Kertis-1977 — Wed, 05 Jan 2022 22:30:11 GMT

Dear Community

I would like to access my account in order to be able to use it.

My account was activated on the February 2, 2021, but to date i am unable to access it.

Can you assist me please

Re: Help accessing my account

ShawnC13 — Fri, 05 Mar 2021 16:53:46 GMT

@Kertis-1977 wrote:
Dear Community
I would like to access my account in order to be able to use it.

My account was activated on the February 2, 2021, but to date i am unable to access it.

Can you assist me please

Where did you activate your account? If you did it at home you have created a self-serve account already. If it was done at a retail location you will need to create a self-serve account. Are you getting a certain error message? What is happening when you try and log in.

Re: Help accessing my account

RosieR — Fri, 05 Mar 2021 17:13:41 GMT

@Kertis-1977 wrote:
Dear Community
I would like to access my account in order to be able to use it.

My account was activated on the February 2, 2021, but to date i am unable to access it.

Can you assist me please

Hi @Kertis-1977 if you activated in-store, create a self serve account

here https://selfserve.publicmobile.ca/self-registration/

If you activated online, then you already have a self serve account. https://selfserve.publicmobile.ca/

Your username is your email address and the password was chosen by you during creating your self serve account.

If you had forgotten your password, go here https://selfserve.publicmobile.ca/forgot-password/

I hope this helps

RosieR

Re: Help accessing my account

Kertis-1977 — Fri, 05 Mar 2021 18:12:57 GMT

Thanks for responding.

I tried based on your instructions and after inserting my email address based on what it asked. I said "sorry we're unable to verify your email address.

Re: Help accessing my account

LurganIeUk — Fri, 05 Mar 2021 18:18:15 GMT

Assuming you have activated a SIM.

Did you do that at home or a store?

Did you receive a text or email from PM.

Re: Help accessing my account

hTideGnow — Fri, 05 Mar 2021 18:35:35 GMT

@Kertis-1977 wrote:
Thanks for responding.

I tried based on your instructions and after inserting my email address based on what it asked. I said "sorry we're unable to verify your email address.

Look like you have to open a ticket with the mod..

click on the bubble on the lower right corner...

Re: Help accessing my account

hairbag1 — Fri, 05 Mar 2021 18:42:09 GMT

@Kertis-1977....did you actually create a self service account yet ? Here's some guidance...

https://www.publicmobile.ca/en/on/get-help/articles/create-a-community-account

Re: Help accessing my account

MoreYummy — Fri, 05 Mar 2021 21:18:01 GMT

is everying ok now?

usually its email you provided when you sign up. go from that route.