topic Re: Data Roaming Add On Didn't Work in Get Support

Data Roaming Add On Didn't Work

marcandreb16 — Wed, 05 Jan 2022 22:29:35 GMT

I purchased 2 add ons 2 days ago. 8$ for USA Texts and 15$ for 1GB USA. Normally I cannot send texts in the USA but was able to yesterday when I went (so that worked), but I had no data! I re-started my phone, turned ON data roaming and had data ON, and had the R with 3-4/4 bars of recepetion displayed at the top right. What's going on??

Re: Data Roaming Add On Didn't Work

HALIMACS — Thu, 04 Mar 2021 15:45:47 GMT

@marcandreb16 wrote:
I purchased 2 add ons 2 days ago. 8$ for USA Texts and 15$ for 1GB USA. Normally I cannot send texts in the USA but was able to yesterday when I went (so that worked), but I had no data! I re-started my phone, turned ON data roaming and had data ON, and had the R with 3-4/4 bars of recepetion displayed at the top right. What's going on??

@marcandreb16

Make sure Roaming is enabled and you may need to reset network connections to another available network.

Restart your phone. It should connect to AT&T or T-Mobile. If not, select the network you want to use.

EDIT: Also, make sure the indicated add-ons are showing under your "Data and Add-Ons" section in your self-serve landing page ( perhaps you're able to check in a Wi-Fi zone since data is your concern)

It's possible you may have added the funds to purchase it, but may not have selected it, as buying add-ons is a 2-step process.

Re: Data Roaming Add On Didn't Work

AE_Collector — Thu, 04 Mar 2021 16:04:25 GMT

@marcandreb16

Yes as @HALIMACS stated, check you are account online to ensure you don't still have $15 sitting in available funds. That would indicate that the $15 10 day US Roaming add-on wasn’t purchased correctly. It is a bit of a convoluted process purchasing add-ons. Many people have problems getting it done correctly.

AE_Collector

Re: Data Roaming Add On Didn't Work

Triguy — Thu, 04 Mar 2021 16:07:25 GMT

Make sure you’ve added a roaming Add-On that includes the service you are trying to use. You can verify what’s included in your Add-On by signing into Self-Serve.
For data issues, make sure your APN settings are correctly configured. Find out how to verify APN settings for Android or iPhone.
Make sure your mobile device has roaming enabled.
If these solutions don’t work, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by click on the bubble on the bottom right corner.

Re: Data Roaming Add On Didn't Work

marcandreb16 — Thu, 04 Mar 2021 16:41:57 GMT

I did do all those things, it still did not work. Yes I did the 2 step purchasing and it is showing up currently as a purchased add-on that can be used. I submitted a ticket.

Re: Data Roaming Add On Didn't Work

hairbag1 — Thu, 04 Mar 2021 16:47:54 GMT

@marcandreb16....😷

whilst waiting for moderator assistance try these...Turn on Airplane mode for a moment / Then OFF again.

Take the sim outta the phone...then put it back and restart phone.

If you have a phone with dual sim ports, try the sim in the other port.

Keep us posted if anything works.

Wear your mask whilst in US.

Re: Data Roaming Add On Didn't Work

marcandreb16 — Sun, 14 Mar 2021 17:02:54 GMT

Hilarious, I bought a Canadian 1GB add-on instead of the USA Roaming add-on. I was rushing to buy it after a 16 hour work-day and wasn't paying attention I guess...

[As grandma said: haste makes waste ......... Luddite]

Re: Data Roaming Add On Didn't Work

AE_Collector — Thu, 04 Mar 2021 23:47:57 GMT

How about this....

OP mentions $15 1Gb US roaming data. There ISN’T a 1 Gb US roaming plan. The US roaming data plan IS $15 but is only 1/2 Gb data. If the 1Gb data add-on were purchased, it ISN’T US Roaming data, it is Canada Only data.

<edit> CRAP... I guess I should have refreshed the page after reducing and before replying. I Nailed It but a couple of minutes TOO LATE.

AE_Collector

Re: Data Roaming Add On Didn't Work

HALIMACS — Thu, 04 Mar 2021 17:06:41 GMT

@marcandreb16 wrote:
Hilarious, I bought a Canadian 1GB add-on instead of the USA Roaming add-on. I was rushing to buy it after a 16 hour work-day and wasn't paying attention I guess...

Yah, that is funny.

Where you specified earlier it was showing up under your Data & Add-On's, I have to admit was stumped.

Perhaps use the below as a reference for US add-ons. Good luck!!!

U.S. Roaming (publicmobile.ca)

Re: Data Roaming Add On Didn't Work

RosieR — Thu, 04 Mar 2021 17:30:29 GMT

@marcandreb16 wrote:
Hilarious, I bought a Canadian 1GB add-on instead of the USA Roaming add-on. I was rushing to buy it after a 16 hour work-day and wasn't paying attention I guess...

@marcandreb16 nice to hear that you figured out what had caused your problem.

Kudos to @HALIMACS, @AE_Collector , @hairbag1 , @Triguy for their efforts in trying to helping the OP. You guys are awesome!

Stay safe

RosieR

Re: Data Roaming Add On Didn't Work

darlicious — Thu, 04 Mar 2021 19:16:52 GMT

@marcandreb16

Its an honest mistake.....if you feel you won't ever use the $15/1gb add on ask the moderators to just remove it and add the US roaming add on instead. If you need data immediately purchase the intended US roaming add on and ask for a credit instead.