topic Re: Cha-Ching text in Get Support

Cha-Ching text

Metal1967 — Wed, 05 Jan 2022 22:29:21 GMT

Got the successful referral text twice now yet I haven’t referred anyone recently.. the text only, no reward.. anyone else have this happen?

Re: Cha-Ching text

kselmak — Fri, 20 Nov 2020 13:25:18 GMT

Regularly around renewal time

I just ignore it

Also u noticed that the count erroneously goes up by the number of messages, bit it gets corrected overnight.

Looks like they almost have it under control

Re: Cha-Ching text

cavemantoronto — Fri, 20 Nov 2020 13:17:32 GMT

@Metal1967 It sounds like the fake referrals have returned. They don't last any more.

Re: Cha-Ching text

LurganIeUk — Fri, 20 Nov 2020 16:05:48 GMT

@Metal1967 wrote:
Got the successful referral text twice now yet I haven’t referred anyone recently.. the text only, no reward.. anyone else have this happen?

Yes both of our accounts received 2 each. But have since disappeared.

One account renewed overnight and the other account over a week ago so not sure if it is totally related to a renewal.

In the referral rewards the $’s showed but a relating phone number did not.

Re: Cha-Ching text

Catherine_T — Fri, 20 Nov 2020 17:53:32 GMT

Hi there!

We are currently looking into this issue right now.

In the meantime, would you be able to provide a sample of what the text message says? Please make sure no private information is included. This will help us greatly in investigating the issue.

Thanks,

Cat

Re: Cha-Ching text

ShawnC13 — Fri, 20 Nov 2020 18:03:40 GMT

Here is what the text says

Cha-ching! You've just successfully referred a friend to Public Mobile, way to go! To view your current Rewards, visit https:/xxxxx

Re: Cha-Ching text

Nezgar — Fri, 20 Nov 2020 21:01:58 GMT

A month or so ago I got a "so sorry, your refer a friend reward will be less as one of your friends has left us" then yesterday got a cha-ching message that I wondered if it might have been from someone letting their plan elapse, and then starting it up again? But I see the same # of phone numbers, so maybe the most recent cha-ching text was indeed bogus...

Re: Cha-Ching text

LurganIeUk — Fri, 20 Nov 2020 21:49:44 GMT

Yes bogus. These phantom referrals show in the $s but no phone # will show. In a day or two it will disappear. Yours does sound like a suspend and then a removal of it, though. I hope PM will fix as it only creates confusion.

I have an excel program to track my gains and losses that I check just after renewal time.

Re: Cha-Ching text

computergeek541 — Sat, 21 Nov 2020 04:10:32 GMT

@Catherine_T wrote:
Hi there!

We are currently looking into this issue right now.

In the meantime, would you be able to provide a sample of what the text message says? Please make sure no private information is included. This will help us greatly in investigating the issue.

Thanks,
Cat

While I do get these "ghost" referrals on a regular basis, today marks 3 days in a row that I have received at least one. Today, I received 4 ghosts. Public Mobile corrected things a while ago so that all ghost referrals are removed from the account with 24 hours. That's fine, but @Catherine_T , I would say that Public Mobile should stop sending customers text messages about this. It may only be a minor annoyance, but it's happening every day now, and most customers would not even know what's going on behind the scenes in their account with the additional and removal of these fake referrals from the account if it weren't for these text messages erroneously being sent by Public Mobile.

Re: Cha-Ching text

AE_Collector — Mon, 23 Nov 2020 04:35:25 GMT

This may be a clue. My account and my wife’s account both renew on the same day, this time on Friday night/Saturday morning.

We both received the “Heads Up, payment is due in three days” text messages warning of our upcoming renewals.

My wife’s account received the “congrats, rewards have been applied to your account as follows” text message the morning after renewal (Saturday).

My account did NOT receive the above message this time though I usually get it. Instead I got the Cha-Ching message. And sure enough, I had a phantom $ with no associated tel number.

Then we both received the “Let’s keep the conversation going” text message.

AE_Collector

Re: Cha-Ching text

Anonymous — Mon, 23 Nov 2020 04:39:57 GMT

@AE_Collector

One of my accounts renewed last night/this morning. I got the heads up and I got the thank you at about the usual time. Nothing else. And none of the rewards paid out. I just got around to asking the mods. We'll see how long it takes.

Re: Cha-Ching text

AE_Collector — Mon, 23 Nov 2020 04:44:29 GMT

So no “rewards were applied as follows” message, no phantom referral texts AND no rewards were used for your renewal? Did the rewards (likely) disappear and then repopulate the appropriate fields like usual for renewal 30 days from now? Not your account with community rewards?

AE_Collector

Re: Cha-Ching text

Anonymous — Mon, 23 Nov 2020 04:50:33 GMT

@AE_Collector wrote:
So no “rewards were applied as follows” message, no phantom referral texts AND no rewards were used for your renewal? Did the rewards (likely) disappear and then repopulate the appropriate fields like usual for renewal 30 days from now? Not your account with community rewards?

AE_Collector

I wasn't watching it at midnight ET to see if it flipped in or not. It's 6 bucks. But still. I do watch my account before and after to see if anything odd happened each time. It has.

Re: Cha-Ching text

AE_Collector — Mon, 23 Nov 2020 05:49:34 GMT

Only easy way to tell would be if your community $$ went there as it would normally go away at renewal and not instantly repopulate that field.

AE_Collector

Re: Cha-Ching text

Anonymous — Mon, 23 Nov 2020 05:56:46 GMT

@AE_Collector : I don't direct or do any community reward on my second "data" account.

Re: Cha-Ching text

AE_Collector — Mon, 23 Nov 2020 15:12:27 GMT

Maybe PM will make up for getting our hopes up that we had received some new referrals (yet again) by offering us a Referral Bonus that is stackable with a New Customer Promo. Sometime this week would be great timing! It has been awhile....

Anyone else waiting for this at Black Friday to close some New Customer Referrals?

AE_Collector

Re: Cha-Ching text

AE_Collector — Mon, 23 Nov 2020 16:38:05 GMT

Here are my renewal messages for two accounts that renegade the same day. Notice that one of my messages seems to have turned into the Cha-Ching message and sure enough, I had phantom $.

AE_Collector

Re: Cha-Ching text

Vivian_Y — Mon, 23 Nov 2020 22:02:57 GMT

Hi Community!

Thanks for flagging this issue - we'll definitely look into it.

In the meantime, it'll be really helpful if you could DM me your account # so our technical teams can start working on the issue 🙂

Re: Cha-Ching text

computergeek541 — Tue, 24 Nov 2020 04:13:23 GMT

@Vivian_Y wrote:
Hi Community!
Thanks for flagging this issue - we'll definitely look into it.
In the meantime, it'll be really helpful if you could DM me your account # so our technical teams can start working on the issue 🙂

@Vivian_Y

These are not isolated incidents and are also not specific to certain accounts. I have 4 accounts and it's happening on all of them. This is also not a new phenomenom. This has been going on for years now, the only difference now being that a correction was made so that Public Mobile removes these ficticious referral credtis automatically since a fix was implemented earlier in the year. Honestly, the text messages are starting to annoy your customers as it is now happening daily, so I suggest to at least disable this text message for now.

Re: Cha-Ching text

Jb456 — Tue, 24 Nov 2020 04:18:38 GMT

I got one yesterday. Referral credit went up a $1 was gone this morning lol