topic Re: Factory reset my Samsung S5 in Get Support

Factory reset my Samsung S5

Caeser — Tue, 04 Jan 2022 18:40:31 GMT

Hi,i did a factory reset on my S5 but i didn't take out my Sim card.Iam unable to get it get much further than the welcome page and no internet connection.Has anyone any idea's ?

Do i need to re-activate the sim card?

I signed into my a/c on my desktop and it shows my a/c is still active.

Re: Factory reset my Samsung S5

computergeek541 — Tue, 18 Apr 2017 06:53:08 GMT

No, the sim card doesn't need to be reactivated. In fact, you can only activate a sim card once.

Sometimes on Android phones, the setup process may be trying to connect to the internet, although I'm uncertain to what the phone is actually doing during that process. I have seen Android-based phones get stuck for a few minutes at the setup screens before it allows the user to get to the home screen, especially if there is no intenret connection set up. I would try powering down your phone and removing your sim card. After that, turn your phone back up and try setting up your Google account and get past the setup process by using a wi-fi connection.

Re: Factory reset my Samsung S5

hnisha — Tue, 18 Apr 2017 07:06:31 GMT

This is excellent info

@computergeek541 explained it well!!!!

Re: Factory reset my Samsung S5

Caeser — Tue, 18 Apr 2017 07:31:46 GMT

Thanks for that info i will try it out tomorrow and let you know.

Re: Factory reset my Samsung S5

Samianauman — Tue, 18 Apr 2017 14:32:43 GMT

@ceaser
Before resetting did you turn off your or sign out from google account

Have couple options for you
Once you on welcome screen you can even take your sim off phone doesn't need a sim when resetting the phone as long you have wifi available click next on welcome page select region and language then setup wifi after you connect with wifi you have to sign in to your google account and if you didn't sign out before resetting then you Need the same google account login details it's a google security think like apple phones if you don't sign out iCloud then first thing they ask after reset is iCloud account

Also If nothing help do a manual factory reset here's how
http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/Samsung-Galaxy-S5.how_to_perform_a_hard_reset_when_my_samsung

Here's the another link for resetting s5

https://www.google.ca/amp/amp.androidcentral.com/how-do-factory-reset-samsung-galaxy-s5-wipe-all-data

Re: Factory reset my Samsung S5

WearySky — Tue, 18 Apr 2017 14:50:19 GMT

Some android phones require you to login to the last account used with the phone, when you do a factory reset (doesn't matter if the sim is in or not when you factory reset). That should be the only reason it ever needs an internet connection on setup (if it isn't asking for that, you should be able to skip past just about all the setup steps to get to the main homescreen). If it *is* asking for a login, yeah, try the wifi option.

Re: Factory reset my Samsung S5

Caeser — Fri, 21 Apr 2017 05:46:48 GMT

First off,sorry it took so long to get back here and thanks for all the suggestions.

The answer was most certainly to connect to WiFi,but it wouldn't let me and it took so long to get back to the page i needed i wouldn't wish it on anyone.No matter how soft or hard i would touch the numerals they wouldn't activate,then i would get 7 or so of the # or letter i was tapping press the back button and lose the screen again.Then the cycle started again.

Once the wifi connection finally occured it went a little easier,personally i wouldn't recommend doing it without first reading up on it,just don't go at it blind like i did.

Again Many Thanks For All Input.

Just as a sidenote,my first attempt i gave up after over 3 hours without connecting went away and tried again the next day before getting connected.

Re: Factory reset my Samsung S5

Samianauman — Fri, 21 Apr 2017 10:29:36 GMT

@ceaser
Glad is working now

Re: Factory reset my Samsung S5

Caeser — Sat, 22 Apr 2017 04:34:25 GMT

Thanks sent to Samianauman,appreciate the support.

Re: Factory reset my Samsung S5

Samianauman — Sat, 22 Apr 2017 04:42:50 GMT

No problem caeser if your issue completely resolved then you can click on solution accepted then topic will be moved to completed section