topic Re: New BYOD set up Problem in Get Support

New BYOD set up Problem

Jfsuppa — Wed, 05 Jan 2022 22:28:59 GMT

Hi there.

I would like to set up a public mobile account with my own device.

when trying to register, my SIM card number. It wasn’t accepted since it has 20 digits instead of 19.

id like to keep my current phone number.

please advise.

Re: New BYOD set up Problem

Anonymous — Wed, 03 Mar 2021 17:07:04 GMT

@Jfsuppa : Try not using one of the zeros in the set of zeros in the middle. Not sure if that'll work but might be worth the try. Are you absolutely certain it's a Public Mobile SIM?

Also, don't forget to use a referral code to get a $10 credit in your account.

And you'll be able to transfer your number over if not with Telus or Koodo during this activation. Leave your old SIM in until you get a text asking for confirmation.

Re: New BYOD set up Problem

Musirio — Wed, 03 Mar 2021 17:07:11 GMT

Hey Hey! Are you sure it's a full 20 digits? All sims only have 19!

Re: New BYOD set up Problem

HALIMACS — Wed, 03 Mar 2021 17:17:14 GMT

@Jfsuppa

If it's a Public Mobile SIM card, it will have 19 digits in the following grouping order, 5 digits + 5 digits + 5 digits + 4 digits.

~~There are usually repeating zeros in the number - make sure you haven't entered one additional.~~

EDIT: Like @Anonymous already indicated...

Re: New BYOD set up Problem

RosieR — Wed, 03 Mar 2021 17:30:45 GMT

@Jfsuppa wrote:
Hi there.

I would like to set up a public mobile account with my own device.

when trying to register, my SIM card number. It wasn’t accepted since it has 20 digits instead of 19.

id like to keep my current phone number.

please advise.

Hi @Jfsuppa the new Activation Portal is easy to use. You are already given the first 10 digits of your sim card number, you just need the post the last 9 digits.

I hope this helps

RosieR

Re: New BYOD set up Problem

customer3 — Fri, 05 Mar 2021 03:45:16 GMT

same issue

Re: New BYOD set up Problem

softech — Fri, 05 Mar 2021 03:57:05 GMT

did you SIM card number starts like the picture above??

Re: New BYOD set up Problem

softech — Fri, 05 Mar 2021 04:13:01 GMT

@customer3 @

try this online activation Live Chat

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

(not sure if they closed for tonight yet.. if so, you can try tomorrow..)

Re: New BYOD set up Problem

customer3 — Fri, 05 Mar 2021 04:01:44 GMT

it's from BELL

Re: New BYOD set up Problem

dlambro — Fri, 05 Mar 2021 04:13:38 GMT

@customer3 Hi there, from your recent post, are you saying the SIM card is from BELL? You need a Public Mobile SIM card to work on this network.

Re: New BYOD set up Problem

BKNS27 — Fri, 05 Mar 2021 04:27:07 GMT

@customer3 are you porting from Bell?

Your response sounds like you are entering Bell SIM card number on PM account.

Re: New BYOD set up Problem

customer3 — Fri, 05 Mar 2021 04:33:04 GMT

correct

Re: New BYOD set up Problem

JK8 — Fri, 05 Mar 2021 04:37:18 GMT

@customer3 wrote:
correct

You need a Public Mobile SIM card.

Re: New BYOD set up Problem

LurganIeUk — Fri, 05 Mar 2021 05:02:09 GMT

Then you need to port your number from Bell to PM. You need some help.

Re: New BYOD set up Problem

Camera4617 — Fri, 05 Mar 2021 05:04:09 GMT

You will need to buy Public Mobile SIM card and since you want to keep your number, you can initiate port from Bell when activating PM sim card.

Another option is (that's what I did') is to activate SIM card without porting and try service for few days to ensure you are happy with it (I don't see a reason why you wouldn't be but just in case). Then port it by creating a ticket with moderator..

Re: New BYOD set up Problem

Anonymous — Fri, 05 Mar 2021 05:52:37 GMT

@Camera4617 wrote:
Then port it by creating a ticket with moderator..

@Camera4617

Customers can transfer a number from outside Telus/Koodo using the Change number function after activation.

In both cases; at activation or after, transferring from Telus/Koodo needs the mods.

@customer3 : All providers need their own SIM. Then you go through the activation process with it. Leave the Bell SIM in so you can receive the confirmation text when you transfer. Don't forget to use a referral code for a $10 credit.

Re: New BYOD set up Problem

Camera4617 — Fri, 05 Mar 2021 05:57:35 GMT

@Anonymous wrote:
@Camera4617 wrote:
Then port it by creating a ticket with moderator..
@Camera4617
Customers can transfer a number from outside Telus/Koodo using the Change number function after activation.
In both cases; at activation or after, transferring from Telus/Koodo needs the mods.

@Anonymous Good to know. Tnx

nvm

Anonymous — Fri, 05 Mar 2021 05:58:48 GMT