topic Cant login to self serve in Get Support

Cant login to self serve

usdfg — Wed, 05 Jan 2022 22:28:28 GMT

Hi,

I want to pay for more minutes but it wont let me log into self serve, and when I try to change password an error comes up that says:

ForgotPassword/OldPasswordNotValidContactAdmin

Very sad at my experience w public

hairbag1 — Wed, 18 Nov 2020 22:13:54 GMT

have you tried adding $$ to your account by dialing 611 ?

usdfg — Wed, 18 Nov 2020 22:14:23 GMT

Hi,

This is a good idea, but it is a temporary fix.

Looking to be able to access my account.

JoyLuck — Wed, 18 Nov 2020 22:17:58 GMT

@usdfg wrote:
Hi,

This is a good idea, but it is a temporary fix.

Looking to be able to access my account.

Try clearing your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.

If you continue to have problems contact a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.