topic service in Get Support

service

Carl544 — Wed, 05 Jan 2022 22:28:26 GMT

cannot get phone service today, call connections do not go through

Re: service

JoyLuck — Wed, 18 Nov 2020 21:49:13 GMT

@Carl544 wrote:
cannot get phone service today, call connections do not go through

Can you log into your self service and see if the account status is active?

Is there an outage in your area?

https://www.telus.com/en/qc/outages

Re: service

dabr — Wed, 18 Nov 2020 21:48:32 GMT

@Carl544 wrote:
cannot get phone service today, call connections do not go through

@Carl544 Are there any power outages where you are? If not try rebooting your phone. Also what plan are you on just to rule out that you're not out of calling mins if on a limited plan.

Re: service

gpixel — Wed, 03 Feb 2021 23:56:37 GMT

@Carl544

login to your self serve account and click on "change sim" make sure the last 4 digits match the sim card in your phone. if it doesn't match then someone is commiting fraud.

you can call the porting team to investigate the issue

***

then contact customer support mods

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response