topic Re: Unable to receive verification code in Get Support

Unable to receive verification code

We4city — Wed, 05 Jan 2022 22:28:18 GMT

I'm a newbie with PM. Tried everything out looks good except that I have problem receiving 2FA verification code required for banks, trading accounts etc. I'm in area code 604 and it has been around for a long well. Regular incoming and outgoing texts have no issue. Just wondering if anyone has this same issue, please share and advise.

Re: Unable to receive verification code

Jb456 — Wed, 18 Nov 2020 19:08:36 GMT

When first joining it typically takes 24 hours until you can receive 2FA text. Try tomorrow.

Welcome to Public Mobile 🙂

Re: Unable to receive verification code

Triguy — Wed, 18 Nov 2020 19:13:36 GMT

Sometimes there is a delay and it can take up to 48 hours.

Here is a previous thread.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Cannot-receive-CIBC-verification-code/m-p/573736

Re: Unable to receive verification code

We4city — Wed, 18 Nov 2020 19:17:33 GMT

Thanks Triguy for your advise. It has been more than 4 days and tried turning on and off my phone, still unable to get codes sadly.

Re: Unable to receive verification code

kb_mv — Wed, 18 Nov 2020 20:33:20 GMT

@We4city Here is a thread that talks about and lists, the short codes that work here. have a look to see if the ones you need are there:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-short-codes-are-supported-by-Public-Mobile/m-p/22650

Re: Unable to receive verification code

We4city — Sat, 28 Nov 2020 03:47:42 GMT

It actually took me slightly more than 1 week before 2fa works. Don't know the reason but looks like a little patience pays off finally.

Re: Unable to receive verification code

LurganIeUk — Sat, 28 Nov 2020 04:04:07 GMT

Assuming you had a previous provider.....did it work then?

Are you using an iPhone?

Re: Unable to receive verification code

We4city — Sat, 28 Nov 2020 04:13:43 GMT

Yes previous provider works fine. Using android phone. Well PM works fine too after a little waiting time. Dont mind if it helps to save a little money.

Re: Unable to receive verification code

LurganIeUk — Sat, 28 Nov 2020 04:17:46 GMT

Must be nice to relate to a text the day after and know what it refers to. 🤔🤔