topic Re: Boxing Week Promo in Get Support

Boxing Week Promo

AlanaKilpatrick — Wed, 05 Jan 2022 22:28:15 GMT

Hello!
I signed up 3 family members new to Public Mobile for the Boxing week promo (get your second month FREE plus 5GB of data when you activate on select plans). It is now March 1st and my husband still doesn't see the extra 5GB on his plan. We followed all the proper steps when singing up...does anyone know anything about this?

Re: Boxing Week Promo

softech — Tue, 02 Mar 2021 02:14:22 GMT

did he get the 2nd month free? if so, he is for sure eligible and just missed.

open a ticket with Mod to get that sorted out:

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca.ada.support/chat/, then select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Boxing Week Promo

JK8 — Tue, 02 Mar 2021 02:14:01 GMT

@AlanaKilpatrick

If it has been more than 30 days since activation and you still have not received it contact a moderator.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Boxing Week Promo

AlanaKilpatrick — Tue, 02 Mar 2021 02:16:51 GMT

Thank you so much that is really helpful.