topic Re: Unable to send international messages in Get Support

Unable to send international messages

Andre05 — Wed, 05 Jan 2022 22:28:15 GMT

Hello all

I have the 25$ plan and I'm unable to send international messages (I've tried sending to a French number (using +33 6 .. instead of usual 06 ..). Used to work with other providers.

Looks like it's included in my plan but it doesn't work.

I own an iPhone 8.

Re: Unable to send international messages

Jb456 — Wed, 18 Nov 2020 16:39:27 GMT

Can you receive their text? Can you reply to their text?

Sending a brand new text is it entered correctly? With the 011...etc.etc..?

Only one particular number or multiple numbers? Do you have another number to test or can you ask them to text you first and then try replying?

Re: Unable to send international messages

JK8 — Wed, 18 Nov 2020 16:42:16 GMT

@Andre05 wrote:
Hello all
I have the 25$ plan and I'm unable to send international messages (I've tried sending to a French number (using +33 6 .. instead of usual 06 ..). Used to work with other providers.

Looks like it's included in my plan but it doesn't work.

I own an iPhone 8.

How to call France from Canada

Step 1: Exit code – 011.
Step 2: Country code – 33.
EXAMPLE: 011 33 1 44 xx xx xx. A correctly dialed France city phone number will ensure your call will end up to the correct destination.

Re: Unable to send international messages

Anonymous — Wed, 18 Nov 2020 16:40:48 GMT

@Andre05 wrote:
Hello all
I have the 25$ plan and I'm unable to send international messages (I've tried sending to a French number (using +33 6 .. instead of usual 06 ..). Used to work with other providers.

Looks like it's included in my plan but it doesn't work.

I own an iPhone 8.

Can you text to anyone with an Android phone? Do you have the SMS and MMS settings set on iMessage?

Re: Unable to send international messages

hairbag1 — Wed, 18 Nov 2020 16:41:01 GMT

maybe try 011-33...

Re: Unable to send international messages

Triguy — Wed, 18 Nov 2020 16:42:04 GMT

Try 011 33.

Re: Unable to send international messages

Andre05 — Wed, 18 Nov 2020 16:44:59 GMT

Thanks all.

Update: 011 33 doesn't work.

I've tried with many French numbers but none are working (if they don't have an iPhone).

MMS/SSMS are enabled in my settings.

Re: Unable to send international messages

Jb456 — Wed, 18 Nov 2020 16:47:12 GMT

@Andre05 try this.

011-0033

I had to do this with a German number that is 011 49 ...to text it only worked with 011 0049 so maybe the same for you with 33.

Re: Unable to send international messages

HALIMACS — Wed, 18 Nov 2020 16:50:47 GMT

Hi @Andre05 ,

See this link for further information from Telus, the parent company of public mobile:

https://www.telus.com/en/ns/support/article/text-messages-international#send_an_international_text_message_from_canada

Re: Unable to send international messages

JK8 — Wed, 18 Nov 2020 16:50:56 GMT

@Andre05

Saw this on a different site:

The number will not register without the plus sign in front of the 33

Re: Unable to send international messages

Andre05 — Wed, 18 Nov 2020 16:55:04 GMT

Thank you JB, that was it.

011 0033... wow. Thanks all for trying to help 😃

Re: Unable to send international messages

hairbag1 — Wed, 18 Nov 2020 16:56:25 GMT

@Andre05 wrote:
Thanks all.

Update: 011 33 doesn't work.

I've tried with many French numbers but none are working (if they don't have an iPhone).

MMS/SSMS are enabled in my settings.

Make sure your DATA is enabled as well.

Re: Unable to send international messages

Jb456 — Wed, 18 Nov 2020 16:56:43 GMT

@Andre05 No problem glad you got it working!

Re: Unable to send international messages

RosieR — Thu, 19 Nov 2020 06:24:28 GMT

@Andre05 wrote:
Thank you JB, that was it.

011 0033... wow. Thanks all for trying to help 😃

Hi @Andre05 so nice to hear that your problem is solved and thanks for marking JB's reply as accepted solution. JB is one of our very knowledgeable members who won't stop helping until he gets it right. I know, he has helped me too.. a lot. Stay safe! 😊

@Jb456 you're my hero.... ok ok one of my heroes. 😘