topic Re: cannot call another Public Mobile number in Get Support

can call another Public Mobile number

xbq — Wed, 05 Jan 2022 22:27:59 GMT

~~hi, I have 2 friends using Public Mobile. I can call their numbers before.~~

when I call their numbers, it asks me to leave the voice mail. while they can call me correctly. I can their numbers in the same address, I want to fix this issue in person. the other phone is in service!!!!

~~what's the issue with my phone service?~~

~~I can make calls to other numbers out of Public Mobile network.~~

~~and I can make calls to another public mobile user also.~~

~~could public mobile do the health on the system?~~

The problem is fixed!

No more reply and discussions!

thanks for all your helps!

Re: cannot call another Public Mobile number

popping — Wed, 18 Nov 2020 00:36:46 GMT

@xbq wrote:
hi, I have 2 friends using Public Mobile.
when I call their numbers, it asks me to leave the voice mail. while they can call me correctly.
what's the issue with my phone service?

I can make calls to other numbers out of Public Mobile network.
and I can make calls to another public mobile user also.

could public mobile do the health on the system?

It is not your PM service.

These two friend are in the middle of porting their numbers to PM.

You will get their voicemail until their old provider release their numbers to PM.

Both of your friends are at the stage 2 porting their number to PM.

FYI - Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] page?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is from couple of hours to couple of days.

Stage 2. Now, you are waiting for your old provider to release your number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.

Re: cannot call another Public Mobile number

JK8 — Wed, 18 Nov 2020 00:33:52 GMT

@xbq

Ensure your number is not on their reject list.

Re: cannot call another Public Mobile number

gpixel — Wed, 18 Nov 2020 00:34:41 GMT

@xbq ask your friends to check if you are on their call block list

contact customer support mods to investigate

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: cannot call another Public Mobile number

HALIMACS — Wed, 18 Nov 2020 00:37:43 GMT

@xbq

Sounds to me your 2 friends have a setting on their phone enabled for calls to go directly to voicemail.

The question is, are all callers to them from other people going to voicemail, or just calls from you?

Re: can call another Public Mobile number

xbq — Wed, 18 Nov 2020 02:51:20 GMT

~~only my PM number goes into the voicemail.~~

~~If i call with other number, working fine~~

Re: can call another Public Mobile number

xbq — Wed, 18 Nov 2020 02:51:39 GMT

~~No, I am not in their block list.~~

~~I just prove it with them face to face!~~

Re: cannot call another Public Mobile number

xbq — Wed, 18 Nov 2020 00:39:25 GMT

Re: cannot call another Public Mobile number

xbq — Wed, 18 Nov 2020 00:40:09 GMT

No.

The two numbers have been in the Public mobile for a while, not porting the numbers now!!!

Re: cannot call another Public Mobile number

JK8 — Wed, 18 Nov 2020 00:43:05 GMT

@xbq wrote:
only my PM number goes into the voicemail.
If i call with other number, working fine

Check to make sure they are not blocking/rejecting your PM number.

Re: cannot call another Public Mobile number

xbq — Wed, 18 Nov 2020 02:49:13 GMT

~~Only my Public Mobile number has this issue.~~

~~If I can using other IP phones to their PM numbers, working fine!~~

~~and my PM number can make calls other other numbers both inside and outside of public mobile network~~

Re: cannot call another Public Mobile number

gpixel — Wed, 18 Nov 2020 00:44:38 GMT

@xbq stop wasting time in here and contact customer support... I have already provided you with a link on the first page

Re: cannot call another Public Mobile number

HALIMACS — Wed, 18 Nov 2020 02:38:34 GMT

@gpixel

Does this not sound like a phone setting, either on the sender or receiver's end?

Either that, or @xbq has 2 friends who are pulling a prank on a friend... (no offense, @xbq )

Please post the solution to your issue - we'd love to learn how it became solved.

Re: can call another Public Mobile number

xbq — Wed, 18 Nov 2020 02:49:36 GMT

~~No blocking!~~

~~I already contact the admin to investigate this wired issue!~~

Re: can call another Public Mobile number

xbq — Wed, 18 Nov 2020 02:50:00 GMT

~~No!!!~~

~~I called 2 PM numbers, with the same wired issue.~~

~~and I called 3rd and 4th PM numbers, working fine.~~

~~all these friends are referred to PM by me, I know them. they never block numbers!~~

Re: cannot call another Public Mobile number

gpixel — Wed, 18 Nov 2020 02:47:23 GMT

Re: cannot call another Public Mobile number

HALIMACS — Wed, 18 Nov 2020 01:08:37 GMT

Well in that case, @xbq, it would seem your only recourse is the moderators.

I'm sure they'll be able to figure it out - they always do.

Re: cannot call another Public Mobile number

xbq — Wed, 18 Nov 2020 02:46:06 GMT

the problem is fixed!

no more reply or discussion!

thanks!

Re: cannot call another Public Mobile number

HALIMACS — Wed, 18 Nov 2020 02:48:03 GMT

Excellent @xbq!

Care to share the cause for all to learn from?

Re: cannot call another Public Mobile number

RosieR — Wed, 18 Nov 2020 02:51:27 GMT

@xbq wrote:
the problem is fixed!
no more reply or discussion!
thanks!

Hi @xbq nice to know that the problem is fixed. Good for you!

It would be nice if you go the reply that helped you the most and click ‘Accept as Solution’ on the response. It will help other customers who are having the same problem. thanks in advance.

Stay safe!