topic Re: Outgoing texts to #474663 in Get Support

Re: Outgoing texts to #474663

Buffalodon — Wed, 05 Jan 2022 22:27:55 GMT

I contacted Apple and they claim that they have never heard of it before.

Re: Outgoing texts to #474663

Buffalodon — Tue, 17 Nov 2020 22:39:19 GMT

My account activity shows not only texts but calls going and coming from my number that I have not made or received and they do not show up on my phone BUT ONLY on my account activity.

Re: Outgoing texts to #474663

JK8 — Tue, 17 Nov 2020 22:44:02 GMT

@Buffalodon wrote:
My account activity shows not only texts but calls going and coming from my number that I have not made or received and they do not show up on my phone BUT ONLY on my account activity.

Voicemail number?

778-581-14001 and to 778-580-4001?

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Outgoing-calls-to-778-580-4001/td-p/347062

Re: Outgoing texts to #474663

kb_mv — Tue, 17 Nov 2020 22:48:28 GMT

@Buffalodon We have seen cases of this before. Read this thread, some good info in it:

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Outgoing-texts-to-474663/td-p/288805

Re: Outgoing texts to #474663

Buffalodon — Tue, 17 Nov 2020 22:48:32 GMT

That is one of the numbers but there are many more.

Re: Outgoing texts to #474663

Buffalodon — Tue, 17 Nov 2020 22:50:20 GMT

I have already read all that and this is my reply and the matter has not been resolved.

Re: Outgoing texts to #474663

JK8 — Tue, 17 Nov 2020 22:59:10 GMT

@Buffalodon wrote:
I have already read all that and this is my reply and the matter has not been resolved.

Have you tried to contact a PM moderator? Choose the chat icon in the lower right hand corner and follow the prompts.

Re: Outgoing texts to #474663

Buffalodon — Tue, 17 Nov 2020 23:10:54 GMT

I have 2 iPhones. I took the Telus sim out of one iPhone and put the Public Mobile chip in. I took the original Telus chip from and put in my other iPhone. I have no problems with the Telus sim phone. I am only having the issue on the Public Mobile sim.
As I already stated I contacted Apple and they told me thay they have never heard of the problem.

Re: Outgoing texts to #474663

Buffalodon — Tue, 17 Nov 2020 23:24:26 GMT

The only thing I see lower right is to accept resolution or reply. Nothing about Mods there.

Re: Outgoing texts to #474663

darlicious — Wed, 18 Nov 2020 18:08:33 GMT

@Buffalodon

Maybe our regular iphone guy @LurganIeUk can gjve you some insight on those numbers but i suspect its apple communicating with its servers when you changed up your sim cards between phones and providers.

Re: Outgoing texts to #474663

darlicious — Tue, 17 Nov 2020 23:28:41 GMT

@Buffalodon

Click on the empty chat bubble at the bottom right corner of the screen......

Re: Outgoing texts to #474663

JK8 — Tue, 17 Nov 2020 23:30:52 GMT

@Buffalodon wrote:
The only thing I see lower right is to accept resolution or reply. Nothing about Mods there.

Use this private link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Outgoing texts to #474663

Buffalodon — Tue, 17 Nov 2020 23:30:42 GMT

Sorry but I am not understanding exactly what you are saying. Why would any of that make a difference anyway?

Re: Outgoing texts to #474663

Nezgar — Tue, 17 Nov 2020 23:37:01 GMT

Notice that 474663 spells "IPHONE" on the dial pad?

I've heard of this before - it's something with the phone App on some google phones trying to activate visual voicemail, which Public mobile doesn't offer so it will continuously try and never get a response. Thankfully all current plans offer unlimited texting, so there will be no financial implication and could be ignored.... BUT you have an iphone

To stop this on android , edit the permissions of the phone app and disable it's ability to send SMS messages.

on iPhone i'm looking it up 🙂 seems this other post has some things to try: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Messages-474663/td-p/329481https://productioncommunity.publicmobile.ca/t5/Self-Serve/Outgoing-texts-to-474663/m-p/309376/highlight/true#M21444

"Here, how to stop that:

Step #1 : From primary screen: Push on Setting >>> Privacy >>> Location services >>> System Services >>> Share My Location = Put the button OFF

Step #2 : Go back to Location services (return) >>> Share my Location = Put the button OFF."

Re: Outgoing texts to #474663

LurganIeUk — Tue, 17 Nov 2020 23:32:48 GMT

@Buffalodon wrote:
I have 2 iPhones. I took the Telus sim out of one iPhone and put the Public Mobile chip in. I took the original Telus chip from and put in my other iPhone. I have no problems with the Telus sim phone. I am only having the issue on the Public Mobile sim.
As I already stated I contacted Apple and they told me thay they have never heard of the problem.

Ok for the problem phone, I suggest.

Back it up

Do a full reset on the phone

Preferably on iTunes on a computer

Then put the appropriate SIM in it and do minimal set up and see if the problem is gone.

Then either continue to rebuild the phone from scratch or Restore it from the Backup.

The new iOS seems to have some quirks. ie. Time zone changes and your clock is +1 hour.

Re: Outgoing texts to #474663

Buffalodon — Tue, 17 Nov 2020 23:38:34 GMT

My account activity and my time here and on my phone is 3 hours difference. The account time is ahead of my time.

Re: Outgoing texts to #474663

Buffalodon — Tue, 17 Nov 2020 23:41:02 GMT

Re: Outgoing texts to #474663

LurganIeUk — Tue, 17 Nov 2020 23:43:11 GMT

@Buffalodon wrote:
LurganIeUk
Mayor already did all that, thanks.

And that did NOT work???

Re: Outgoing texts to #474663

RosieR — Wed, 18 Nov 2020 00:07:56 GMT

@LurganIeUk wrote:
@Buffalodon wrote:
LurganIeUk
Mayor already did all that, thanks.
And that did NOT work???

LOL @LurganIeUk I know right? It should have worked, but I don't iPhone so what do I know. 😁

@Buffalodon what kind of iPhone is giving you grief? Did you just updated that device to the latest version of iOS? iOS14 seems not for all iphone. Check this link on the Maximum iOS Version for your iPhone

https://everyi.com/by-capability/maximum-supported-ios-version-for-ipod-iphone-ipad.html

I hope this helps. Stay safe!

Re: Outgoing texts to #474663

Buffalodon — Wed, 18 Nov 2020 00:10:14 GMT

Yes everything is up to date. I always ensure to do that. Thanks.