topic Re: Account Autopay/Closure in Get Support

Account Autopay/Closure

EJF — Wed, 05 Jan 2022 22:27:44 GMT

I got my brother a SIM card and plan while he was in visiting from overseas and it was set to be prepaid from my account every month. My brother had not setup an online account with login, and is now back overseas with the SIM card. I cannot login to check or change anything on the plan and will keep getting charged for a plan that is no longer in use. I have the account details, account #, name, date activated, etc. Can someone please help me find a way to remove the preauthorize payments and/or close the account.

Re: Account Autopay/Closure

Jb456 — Tue, 17 Nov 2020 20:42:04 GMT

@EJF

Contact moderator's they work for PM the forums you're posting on we are just customers like you.

To reach them you have two options. You probably should use option 2 in this case.

2 send private message to them at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They'll respond to your inbox on these forums the envelope top rightish