topic Re: Error Happens while changing to a new plan in Get Support

Error Happens while changing to a new plan

tanorigin — Wed, 05 Jan 2022 22:27:38 GMT

Hi,

I am attempting to change my current plan to a new plan ($15), but the page keeps showing error:

Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page

Please could you help me to complete the change? because today is Feb 28, I did not realize that it is the last day of Feb. I wonder if my next order would be $15 or the old charging amount if I change the plan today?

Thank you.

Re: Error Happens while changing to a new plan

JK8 — Mon, 01 Mar 2021 03:05:16 GMT

@tanorigin

Clear browser cache. Close browser and open a new window in incognito/private mode. I find the chrome browser works well.

Re: Error Happens while changing to a new plan

HALIMACS — Mon, 01 Mar 2021 03:04:16 GMT

@tanorigin

Try clearing cache and cookies, open an incognito tab, and then try again.

You could also try using a different browser altogether.

(EDIT: Or you could try what @JK8 suggests. 🤣 )

Re: Error Happens while changing to a new plan

LurganIeUk — Mon, 01 Mar 2021 03:05:45 GMT

Are you sure you want to go the $15 plan...it is not on sale and will be the new version from what I see....no more Canada Wide.

Also do you have money in your account balance to cover $15 plus taxes??

Re: Error Happens while changing to a new plan

JK8 — Mon, 01 Mar 2021 03:10:11 GMT

@tanorigin wrote:
Hi,
I am attempting to change my current plan to a new plan ($15), but the page keeps showing error:

Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page
Please could you help me to complete the change? because today is Feb 28, I did not realize that it is the last day of Feb.

As a fyi, plans are on a 30 day cycle from when you activated not monthly. If you change your plan you can choose Change on next renewal date. If you choose Change plan now you will not receive any credit for your current plan.

Re: Error Happens while changing to a new plan

HALIMACS — Mon, 01 Mar 2021 03:31:03 GMT

@tanorigin

May we ask what your current plan is? The only $15 plan available to be selected provides ONLY for Province-wide calling. If that's all you need, then you're good to go.

If you're currently on the $15 Canada-wide plan, would recommend you remain on that plan, as it's priced the same and includes free country-wide calling vs province-wide.

Re: Error Happens while changing to a new plan

AE_Collector — Mon, 01 Mar 2021 03:33:18 GMT

@tanorigin

Is the 28th of the month coincidentally your last day with renewal happening tonight? Plans are 30 days here and certainly Public Mobile doesn't renew everyone on the last day of the month.

AE_Collector

Re: Error Happens while changing to a new plan

tanorigin — Mon, 01 Mar 2021 04:03:08 GMT

Thank you guys!

I have already cleared the cache and even changed to another browser, but it did not work neither..

May try it again sometime tomorrow, hopefully it will work then.

Thanks again!

Re: Error Happens while changing to a new plan

cavemantoronto — Mon, 01 Mar 2021 04:10:49 GMT

@tanorigin wrote:
Thank you guys!
I have already cleared the cache and even changed to another browser, but it did not work neither..

May try it again sometime tomorrow, hopefully it will work then.

Thanks again!

If your plan renews tonight, you can still change to the $15 plan by telling it ot change at the next renewal if the $15 plan is still available. I hope you didn't need Canada-wide calling because this plan has province-wide calling now.

Re: Error Happens while changing to a new plan

tanorigin — Mon, 01 Mar 2021 06:01:14 GMT

Thanks for everyone.

I just tried and had changed the plan successfully! it will come to work at the end of next month.

Thanks again!