topic Re: Auto pay in Get Support

Auto pay

PublicmobileKen — Wed, 05 Jan 2022 22:27:29 GMT

How do I change my auto pay method? I don't see an option to change the payment method only to remove it.

Re: Auto pay

JoyLuck — Tue, 17 Nov 2020 01:11:27 GMT

@PublicmobileKen wrote:
How do I change my auto pay method? I don't see an option to change the payment method only to remove it.

When going into self service. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.

Choose payment tab.

Re: Auto pay

Anonymous — Tue, 17 Nov 2020 01:13:44 GMT

@PublicmobileKen

Unfortunately, there isn't a way to edit an existing payment method. You have to either remove it or "update" it which really in effect removes it. Make sure to not use the apt # field and either no space in the postal code or drop the last digit. Maybe do it all in caps too. Match the address to your billing address of the payment method. Some have even reported needing to match your profile address.

What I'm saying is...the payment system is way too finicky. 🙂