topic Re: forgot user name and password in Get Support

forgot user name and password

thakkarhetal81 — Wed, 05 Jan 2022 22:27:28 GMT

I forgot my Account log in info username and password. How can i get it?

Please guide me.

Thanks

Re: forgot user name and password

Anonymous — Sun, 28 Feb 2021 23:07:32 GMT

@thakkarhetal81 : If you still have the welcome email from here from when you signed up then that's your login. Then you can use the Forgot your password? link to get your password reset.

Re: forgot user name and password

JK8 — Sun, 28 Feb 2021 23:07:50 GMT

@thakkarhetal81 wrote:
Hi
I forgot my Account log in info username and password. How can i get it?
Please guide me.
Thanks

If you look through your email accounts you might find the Welcome message from PM and then you can use the Forgot your password link, otherwise do the following:

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: forgot user name and password

computergeek541 — Sun, 28 Feb 2021 23:09:46 GMT

@thakkarhetal81 wrote:
Hi
I forgot my Account log in info username and password. How can i get it?
Please guide me.
Thanks

Your self serve username is the e-mail address that you used. If you don't know that, you'll need to go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html . After you open that link, type in "password". Moderators can also change the e-mail address if you require that to be done.

Re: forgot user name and password

HALIMACS — Sun, 28 Feb 2021 23:35:23 GMT

@thakkarhetal81

Your username is your email address.

It could be the one you used to set up your community account - to see what that is, click on your avatar in the top right and select my settings - the email address for your community account is there.

Then you can use the forgot password option.

Re: forgot user name and password

thakkarhetal81 — Mon, 01 Mar 2021 03:55:21 GMT

Thanks for the reply.

Unfortunately i forgot my both Account log in user name and password. So i wont be able to log in. I want to retrieve this info User name and password. i do not know how to get it?

If you can help me, will be highly appreciated.

Thanks

Re: forgot user name and password

HALIMACS — Mon, 01 Mar 2021 03:59:08 GMT

@thakkarhetal81

Send a private message to the Moderator Team by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: forgot user name and password

thakkarhetal81 — Mon, 01 Mar 2021 04:16:44 GMT

Hello

I already sent private message to moderator team. So, how long they will take to reply back ?

Thanks

Re: forgot user name and password

JK8 — Mon, 01 Mar 2021 04:19:09 GMT

@thakkarhetal81 wrote:
Hello
I already sent private message to moderator team. So, how long they will take to reply back ?
Thanks

It may take up to 48 hours. Keep an eye on the envelope icon in the top right hand corner of this page for a reply from the moderators.

https://www.publicmobile.ca/en/on/get-help/articles/moderator-hours-of-operation

Re: forgot user name and password

thakkarhetal81 — Mon, 01 Mar 2021 14:17:30 GMT

Thanks for the reply.

if i do not remember the user name and password, is there any way to get user name and password ?

Thanks

Re: forgot user name and password

Triguy — Mon, 01 Mar 2021 14:28:46 GMT

@thakkarhetal81 You could try looking for your welcoming email when you setup your account.

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: forgot user name and password

Dunkman — Mon, 01 Mar 2021 14:33:43 GMT

@thakkarhetal81

As mentioned before, if you don't remember the email address (user id), you will need to wait for moderator response.

Re: forgot user name and password

thakkarhetal81 — Mon, 01 Mar 2021 14:35:11 GMT

ok. Thanks for your help

Re: forgot user name and password

Anonymous — Mon, 01 Mar 2021 15:35:52 GMT

@thakkarhetal81 : If you've received any emails from Public Mobile like the Telus health marketing or a survey or promos then that inbox email address would also be your account email address login id.

As mentioned, emails from the community _might_ be the same but might not be but certainly worth the try in the Forgot your password? link.

There's no other method of finding your account email address except the aforementioned moderator.

Re: forgot user name and password

thakkarhetal81 — Mon, 01 Mar 2021 15:43:19 GMT

Thank you very much for your reply.

Regards

Re: forgot user name and password

DarianDNewell — Wed, 03 Mar 2021 08:50:46 GMT

Deleted because redundant.