topic Re: Payment Issue in Get Support

Payment Issue

sindhuja148 — Wed, 05 Jan 2022 22:27:20 GMT

Hi All,

I had canceled my Public mobile account on Oct 16, 2020. my usual payment date is on 7th of every month. I have been charged on Nov 7th and I do not know the reason as I have already deactivated Public mobile on Oct 16th itself. Kindly help me understand. Not able to contact Phone customer service as I do not have a public mobile number.

Thanks in Advance

Re: Payment Issue

JoyLuck — Mon, 16 Nov 2020 21:05:40 GMT

@sindhuja148 wrote:
Hi All,

I had canceled my Public mobile account on Oct 16, 2020. my usual payment date is on 7th of every month. I have been charged on Nov 7th and I do not know the reason as I have already deactivated Public mobile on Oct 16th itself. Kindly help me understand. Not able to contact Phone customer service as I do not have a public mobile number.

Thanks in Advance

The payment date for PM is on a 30 day cycle so it cannot be on the 7th of every month. Did you port your number out? Did you remove autopay? Can you still log into your self service account?

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Payment Issue

Staliger — Mon, 16 Nov 2020 21:07:04 GMT

@sindhuja148 Are you sure that you removed your CC from Autopay option before due date? If yes, contact mods (as @JoyLuck suggested) and ask them for clarification regarding this issue.

Re: Payment Issue

Triguy — Mon, 16 Nov 2020 21:07:35 GMT

Make sure to remove your credit card if you have autopay setup.

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..

Re: Payment Issue

sindhuja148 — Mon, 16 Nov 2020 21:19:27 GMT

Hi, Thanks for your suggestion.

I am unable to log into the account as I no longer have a public mobile phone number. This is causing the issue. I am unable to create an account too..

Re: Payment Issue

Gunner123 — Mon, 16 Nov 2020 21:21:26 GMT

@sindhuja148 wrote:
Hi, Thanks for your suggestion.

I am unable to log into the account as I no longer have a public mobile phone number. This is causing the issue. I am unable to create an account too..

@sindhuja148

contact a moderator send a private message to the Moderators by clicking here.

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: Payment Issue

JoyLuck — Mon, 16 Nov 2020 21:21:43 GMT

@sindhuja148 wrote:
Hi, Thanks for your suggestion.

I am unable to log into the account as I no longer have a public mobile phone number. This is causing the issue. I am unable to create an account too..

Use the link below to contact the moderators.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Payment Issue

dabr — Mon, 16 Nov 2020 21:26:13 GMT

@sindhuja148 wrote:
Hi, Thanks for your suggestion.

I am unable to log into the account as I no longer have a public mobile phone number. This is causing the issue. I am unable to create an account too..

@sindhuja148 You don't need an account to contact moderators, just your Community Account (here). Use the links @JoyLuck has provided to submit a message to moderators as only they can help you.

Re: Payment Issue

sindhuja148 — Mon, 16 Nov 2020 21:23:52 GMT

Thank you. Yes i have sent a message to the moderator team..

Re: Payment Issue

sindhuja148 — Mon, 16 Nov 2020 21:24:37 GMT

Yes. thank you. I have contacted them using that link provided.

Re: Payment Issue

Triguy — Mon, 16 Nov 2020 21:27:25 GMT

You can send them a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437