topic Re: help: I can't make or receive call in Get Support

help: I can't make or receive call

honggu — Wed, 05 Jan 2022 22:26:59 GMT

Hi,there

I checked my account, no any talk minutes left, i also checked last 3 months usage, less 200 minutes used for outgoing call.my plan 100 minutes talk, 500 minutes Canada talk add on .I don't believe use them all, how i can check more than 3 months usage history?

thanks

Re: help: I can't make or receive call

JoyLuck — Sun, 15 Nov 2020 18:38:50 GMT

@honggu wrote:
Hi,there
I checked my account, no any talk minutes left, i also checked last 3 months usage, less 200 minutes used for outgoing call.my plan 100 minutes talk, 500 minutes Canada talk add on .I don't believe use them all, how i can check more than 3 months usage history?

thanks

Did you take into account seconds are rounded up to the closest minute and checking voicemail uses up minutes too?

Re: help: I can't make or receive call

LurganIeUk — Sun, 15 Nov 2020 18:38:56 GMT

You can’t. How would looking over 3 months back help you fix your issue. Try rebooting phone. I assume you have some of your 500 minute add-on available.

Re: help: I can't make or receive call

Dunkman — Sun, 15 Nov 2020 18:40:38 GMT

@honggu

You can't check more than 3 months of usage history unfortunately. If you don't see the 500 minute add on tracker, that means that it ran out.

The PM talk tracker is fairly accurate.

Talk

Talk minutes are counted whenever you make or receive calls on your phone. Talk time is calculated from the start of a call to when it is disconnected, and includes ring time and call routing. Total call time is always rounded up to the nearest minute. Please note that calls to voicemail and forwarding calls will use plan minutes.

Use Minutes	Doesn't Use Minutes
Making a call	*Calling 611 (the IVR)**
Answering a call (not with $15 plan)	Making or receiving calls from 911
Retrieving voicemail messages	Using calling apps when connected to Wifi
Using call forwarding

Re: help: I can't make or receive call

honggu — Sun, 15 Nov 2020 18:46:37 GMT

THANKS,

I already buy 500 min talk add on, it works now.

Re: help: I can't make or receive call

LurganIeUk — Sun, 15 Nov 2020 18:58:29 GMT

@honggu wrote:
THANKS,
I already buy 500 min talk add on, it works now.

So if you are unsure of what used up your 100....check your usage from today back to your last payment date.

Re: help: I can't make or receive call

RosieR — Mon, 16 Nov 2020 03:34:25 GMT

@honggu wrote:
Hi,there
I checked my account, no any talk minutes left, i also checked last 3 months usage, less 200 minutes used for outgoing call.my plan 100 minutes talk, 500 minutes Canada talk add on .I don't believe use them all, how i can check more than 3 months usage history?

thanks

Hi @honggu yes you can check your 3 months usage history. Here's what to do

go to to your self-serve account https://selfserve.publicmobile.ca/
click View My Usage in My Plan section of the overview page
then select "Start date" and "End date" - choose the usage period you want to check
then click "View Usage History"

Good luck and stay safe!