topic Re: Can't Get an Account signed up in Get Support

Can't Get an Account signed up

mg123 — Wed, 05 Jan 2022 22:26:51 GMT

When ever I try to sign into or sign up for an account and self serve account, I get a message that says Invalid SIM, yet I already have a Phone number and Plan.

edited by computergeek541: customer's information removed

(Thanks for removing that for me. MG)

Re: Can't Get an Account signed up

JK8 — Sat, 27 Feb 2021 21:09:40 GMT

@mg123

Choose 3 vertical dots in top right of your post and remove your number and email. This is a public forum. You are opening yourself up to identity theft.

Re: Can't Get an Account signed up

JK8 — Sat, 27 Feb 2021 21:14:48 GMT

@mg123

Have you tried this link to create your self service account? Clear browser cache and go incognito/private mode.

https://selfserve.publicmobile.ca/self-registration/

Re: Can't Get an Account signed up

TheGx — Sat, 27 Feb 2021 22:50:41 GMT

@mg123 :So your phone works fine? Also, when logging into your self serve it shouldn't ask for our say anything about your SIM...

Since the moderator team told you to log in, they probably created or fixed your self serve account, so write then back and tell them what happened and they'll fix it.

If you've never created or logged into your self serve account before you should clarify that with the moderator team too.

Re: Can't Get an Account signed up

esjliv — Sun, 28 Feb 2021 04:05:43 GMT

@mg123 wrote:

When ever I try to sign into or sign up for an account and self serve account, I get a message that says Invalid SIM, yet I already have a Phone number and Plan.

@mg123

Did you get your account set up?

Are you are still getting a SIM error?

Is your phone locked to its previous provider. Contact them to unlock it for you.
Or maybe you did not complete activation. If your credit card was not charged then it was not completed.

Do you have any calling/texting/data working services?

Re: Can't Get an Account signed up

DarianDNewell — Wed, 03 Mar 2021 08:27:38 GMT

If you're still having trouble you can follow this help page: https://www.publicmobile.ca/en/on/get-help/articles/activation-account-set-up