topic Phone not ringing in Get Support

Phone not ringing

Kat21 — Wed, 05 Jan 2022 22:26:37 GMT

Is any one else having problems with phone not ringing when you have incoming calls. The person calling me can hear ringing but my phone does not. I have no idea someone is calling. Why is this happening and what can I do to resolve this problem.

Re: Phone not ringing

gpixel — Sat, 14 Nov 2020 18:48:17 GMT

@Kat21

try restarting your phone
make sure your phone settings is not on silent
reset your network settings

contact customer support mods if you are still having issues

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Phone not ringing

Dunkman — Sat, 14 Nov 2020 18:47:51 GMT

@Kat21

No issues with our phones recently.

Does other features work such as data, text and calling out?

Is your account status active?

Do you have do not disturb turned on? airplane mode? silent mode turn on with your phone?

Maybe try to reboot phone. Network reset.

Re: Phone not ringing

Jb456 — Sat, 14 Nov 2020 18:49:53 GMT

This is not a PM issue but a phone issue. If your volume is turned on. Go through your phone settings likely something is set. Like do not disturb, don't ring for certain callers, etc.

Re: Phone not ringing

Kat21 — Sat, 14 Nov 2020 19:27:57 GMT

Non of what you suggest is what's wrong. Everything else with the phone works. It just isn't ringing on my end.

Re: Phone not ringing

HALIMACS — Sat, 14 Nov 2020 19:49:16 GMT

@Kat21

If you're certain it's not a phone setting (such as mute being on, silent being activated, airplane mode on, do not disturb being on, call-forwarding being on, Bluetooth being on), try inserting the SIM card into another Public Mobile compatible phone, restart that phone, and have someone call your number.

If the other phone rings, it is surely a phone setting/problem on the initial phone.

Re: Phone not ringing

metropublic — Sat, 14 Nov 2020 21:12:03 GMT

@Kat21 wrote:
Is any one else having problems with phone not ringing when you have incoming calls. The person calling me can hear ringing but my phone does not. I have no idea someone is calling. Why is this happening and what can I do to resolve this problem.

@Kat21 It could be one of two possibilities:

Your phone settings have do not disturb on or some other kind of blocking filtering or check to see if your ringer notification is not set to none.
You have bad/weak reception in parts of your location.

Re: Phone not ringing

HALIMACS — Mon, 23 Nov 2020 20:05:36 GMT

Hi @Kat21

Do you mind sharing what the issue was so we can all learn from it?

Thanks