topic Re: Second phone number account login doesn't work in Get Support

Second phone number account login doesn't work

robgroeneveld99 — Wed, 05 Jan 2022 22:26:22 GMT

I have two accounts with public mobile but I can't get into my second account. I have tried the username name and password for the second one but doesn't work. It was a phone number that I transfered from freedom and it is currently working but can't get to it online. How can I get into it?

Much appreciated

Rob G

Re: Second phone number account login doesn't work

JoyLuck — Fri, 13 Nov 2020 22:30:15 GMT

@robgroeneveld99 wrote:
I have two accounts with public mobile but I can't get into my second account. I have tried the username name and password for the second one but doesn't work. It was a phone number that I transfered from freedom and it is currently working but can't get to it online. How can I get into it?

Much appreciated
Rob G

Try going through your email accounts to see if you can find the welcome message from PM and then try the Forgot your password link.

If you need further help:

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Second phone number account login doesn't work

kb_mv — Fri, 13 Nov 2020 22:28:57 GMT

@robgroeneveld99 wrote:
I have two accounts with public mobile but I can't get into my second account. I have tried the username name and password for the second one but doesn't work. It was a phone number that I transfered from freedom and it is currently working but can't get to it online. How can I get into it?

Much appreciated
Rob G

@robgroeneveld99 Contact a moderator for help. Be prepared to prove that the account is indeed yours.

You can contact the mods one of 2 ways. Click the chat bubble bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Second phone number account login doesn't work

metropublic — Fri, 13 Nov 2020 22:29:34 GMT

@robgroeneveld99 wrote:
I have two accounts with public mobile but I can't get into my second account. I have tried the username name and password for the second one but doesn't work. It was a phone number that I transfered from freedom and it is currently working but can't get to it online. How can I get into it?

Much appreciated
Rob G

@robgroeneveld99 Each account requires a unique email address. If you used the same email for both accounts submit a ticket to PM and change the email on file to a different one or an alias.

Re: Second phone number account login doesn't work

gpixel — Fri, 13 Nov 2020 22:36:59 GMT

@robgroeneveld99 this happens to many customers. try to login to your self serve account at least once per month

Re: Second phone number account login doesn't work

RosieR — Fri, 13 Nov 2020 22:44:58 GMT

@robgroeneveld99 wrote:
I have two accounts with public mobile but I can't get into my second account. I have tried the username name and password for the second one but doesn't work. It was a phone number that I transfered from freedom and it is currently working but can't get to it online. How can I get into it?

Much appreciated
Rob G

Hi @robgroeneveld99 yeah this has been happening lately to some customers with two or more accounts. Try deleting browsing history, cache and cookies, reboot, then give it another go. You can also try going incognito.. lots of users have success with this. Good luck and stay safe.

Re: Second phone number account login doesn't work

robgroeneveld99 — Fri, 13 Nov 2020 23:09:31 GMT

Thanks for the suggestion but no dice.

Cheers

Re: Second phone number account login doesn't work

kb_mv — Fri, 13 Nov 2020 23:12:03 GMT

@robgroeneveld99 wrote:
Thanks for the suggestion but no dice.

Cheers

@robgroeneveld99 Have you contacted a moderator yet as shown by @JoyLuck or myself?

Re: Second phone number account login doesn't work

robgroeneveld99 — Fri, 13 Nov 2020 23:11:10 GMT

Thanks for the tip , but I just got the second account a few days ago

Cheers

Re: Second phone number account login doesn't work

JoyLuck — Fri, 13 Nov 2020 23:11:42 GMT

@robgroeneveld99 wrote:
Thanks for the suggestion but no dice.

Cheers

Contact the moderators using one of the methods posted above.

Re: Second phone number account login doesn't work

robgroeneveld99 — Fri, 13 Nov 2020 23:14:46 GMT

I have sent a message to the moderator group for help

Thank you kindly