topic Re: Payment amount increased in Get Support

Payment amount increased

Denise123 — Wed, 05 Jan 2022 22:26:13 GMT

Hi there.

When I signed up I was on a $30/m plan and signed up for autopay so it was $29 or $29/m. In the last couple of months it has gone up to $42.56/m, I have not changed my plan or anything? how can they increase the amount without an email ? and where is the $42.56 coming from?

Re: Payment amount increased

Anonymous — Fri, 13 Nov 2020 20:14:10 GMT

@Denise123 wrote:
Hi there.
When I signed up I was on a $30/m plan and signed up for autopay so it was $29 or $29/m. In the last couple of months it has gone up to $42.56/m, I have not changed my plan or anything? how can they increase the amount without an email ? and where is the $42.56 coming from?

Hey @Denise123 - First off, if you were on a $30 plan, it would be $28 with auto-pay. Beyond that, your plan price would not increase on its own. Are you absolutely sure you did not initiate a plan change? Any chance there is another plan using the same CC? Did you check the transaction history in you self serve portal? Perhaps you can post a screen shot (without any personal info), and that might shed some light on what has happened.

Re: Payment amount increased

HALIMACS — Fri, 13 Nov 2020 20:14:15 GMT

@Denise123 Are you sure it wasn't the $35.00 plan? Check your account overview for plan type and payment history for summary of charges and payments applied.

Re: Payment amount increased

mimmo — Fri, 13 Nov 2020 20:19:01 GMT

@Denise123 you could have been on a $10 off promotion which expired after 6 8 or 12 months depending on the promotion.

Can you post a screenshot of payment history when you were paying the reduced amount?

Re: Payment amount increased

Anonymous — Fri, 13 Nov 2020 20:45:57 GMT

@Denise123 wrote:
Hi there.
When I signed up I was on a $30/m plan and signed up for autopay so it was $29 or $29/m. In the last couple of months it has gone up to $42.56/m, I have not changed my plan or anything? how can they increase the amount without an email ? and where is the $42.56 coming from?

Are all your services still working?

$42.56 is $38 plus 12% tax. That would be the $40 plan minus $2 autopay reward.

Re: Payment amount increased

Jb456 — Fri, 13 Nov 2020 20:51:02 GMT

~~@Denise123 When did you join? Is it possible you joined during a promotion that that first 6 months it was $10 off your plan?~~

edit - should have read all replies first as this was already asked. Sorry!