topic 'No Sevice' after paying bill. in Get Support

'No Sevice' after paying bill.

Poojagouni — Wed, 05 Jan 2022 22:26:05 GMT

Hey mods please help me I've no service from 2 days. I check restarting and changing phone.

They you.

Re: 'No Sevice' after paying bill.

Jb456 — Fri, 13 Nov 2020 13:35:46 GMT

What does account status say? Active or suspended?

While in your account click change sim card. Green arrow on pic.

Now take the sim out of your phone. Does last 4 digits match?

Re: 'No Sevice' after paying bill.

Jb456 — Fri, 13 Nov 2020 13:41:09 GMT

@Poojagouni in any case you still will have to open a ticket for moderators.

If last 4 digits of sim don't match. Then immediately start changing all the passwords for your bank's, emails, social media, etc, etc as someone took over your sim / number and would have access to anything attached to that number.

To reach mods there are two ways

Or contact them via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 'No Sevice' after paying bill.

HALIMACS — Fri, 13 Nov 2020 13:42:02 GMT

@Poojagouni

You can private message the moderators by clicking link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 'No Sevice' after paying bill.

Poojagouni — Fri, 13 Nov 2020 13:46:01 GMT

19 digit Sim number is different

Re: 'No Sevice' after paying bill.

Jb456 — Fri, 13 Nov 2020 13:49:04 GMT

@Poojagouni as said. Immediately start securing your passwords and banks, etc. 2 days is two long for someone having access to your number.

If you can log into your account. Click lost / stolen mark it as stolen and immediately contact moderators.

You're a victim of simjack.

Re: 'No Sevice' after paying bill.

Poojagouni — Fri, 13 Nov 2020 14:30:22 GMT

I can log in to public mobile, I cannot find lost/stolen.

Please advice

Re: 'No Sevice' after paying bill.

Dunkman — Fri, 13 Nov 2020 14:44:17 GMT

@Poojagouni wrote:
I can log in to public mobile, I cannot find lost/stolen.
Please advice

@Poojagouni

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab.

Re: 'No Sevice' after paying bill.

Jb456 — Fri, 13 Nov 2020 14:35:32 GMT

@Poojagouni

Plan and Add-ons > Lost/Stolen Phone > Suspend Service

Re: 'No Sevice' after paying bill.

Shipwreck — Fri, 13 Nov 2020 14:48:01 GMT

@Poojagouni wrote:
I can log in to public mobile, I cannot find lost/stolen.
Please advice

Go back into your "change SIM card" area. In there you will see a link to report Lost or Stolen. The image I attached here highlights the link with a red arrow.