topic Invalid Sim in Get Support

Invalid Sim

Dexter2 — Wed, 05 Jan 2022 22:26:03 GMT

I purchase a new sim card, and want to activate another phone, which is unlocked, but on line activation, it reverts back to telling me that sim is invalid.

Re: Invalid Sim

hTideGnow — Fri, 26 Feb 2021 20:16:29 GMT

On the activation page, did you get passed credit card section yet? If so, check if Credit card was charged.

If not charged, wait an hour and try activation again

Re: Invalid Sim

computergeek541 — Fri, 26 Feb 2021 22:50:24 GMT

@Dexter2 wrote:
I purchase a new sim card, and want to activate another phone, which is unlocked, but on line activation, it reverts back to telling me that sim is invalid.

Is the activation site saying invalid or is your phone saying invalid?

The second type of message could mean that your phone is locked.

The first type of message indicated that the SIM card has been used before. It could also mean that the number was mistyped or that an activation was started but not completed. If you didn't get to the payment step, wait 50 minutes before starting over.

Re: Invalid Sim

Dexter2 — Fri, 26 Feb 2021 20:24:31 GMT

Phone is unlocked and is at the activation site

Re: Invalid Sim

HALIMACS — Fri, 26 Feb 2021 20:29:03 GMT

@Dexter2

IF your payment card was not charged.

Wait one full hour, clear cache and cookies, open incognito page, and try again.

During the process, make sure not to go back pages, and fill in all details required to proceed onto next page. Make sure the SIM# you're entering is the 19-digit one on the SIM.

Re: Invalid Sim

BKNS27 — Sat, 27 Feb 2021 09:17:06 GMT

@Dexter2 any luck in activating the PM SIM? It is easy to enter the wrong 19 digit card number.